Nokia Lumia 820

Nokia Lumia 820

You can't start up your phone - Nokia Lumia 820

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 9

Find "lock screen"

Slide your finger left on the display.
Press Settings.

Step 2 of 9

Find "lock screen"

Press lock screen.

Nokia Lumia 820
Step 3 of 9

Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 4 of 9

2a - Turn on use of phone lock code

Press the indicator next to Password to turn on the function.

Step 5 of 9

2a - Turn on use of phone lock code

Press the field below New password and key in the required phone lock code.

Step 6 of 9

2a - Turn on use of phone lock code

Press the field below Confirm password and key in the phone lock code.

Step 7 of 9

2a - Turn on use of phone lock code

Press done.

Step 8 of 9

2b - Turn off use of phone lock code

Press the indicator next to Password to turn off the function.
Key in your phone lock code.

Step 9 of 9

Exit

Press the Home key to return to standby mode.

1 Find "lock screen"

Slide your finger left on the display.
Press Settings.
Press lock screen.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
Nokia Lumia 820

3 2a - Turn on use of phone lock code

Press the indicator next to Password to turn on the function.
Press the field below New password and key in the required phone lock code.
Press the field below Confirm password and key in the phone lock code.
Press done.

4 2b - Turn off use of phone lock code

Press the indicator next to Password to turn off the function.
Key in your phone lock code.

5 Exit

Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone