Microsoft Lumia 640

Microsoft Lumia 640

It's not possible to leave a voice message on your phone - Microsoft Lumia 640

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 12

Find "set"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.

Step 2 of 12

Find "set"

Press network+.

Step 3 of 12

Find "set"

Press set.

Step 4 of 12

Select divert type

The current settings are displayed.
Press the field below one of the following options:

Step 5 of 12

Select divert type

All calls

Step 6 of 12

Select divert type

When I don't answer

Step 7 of 12

Select divert type

When I'm busy

Step 8 of 12

Select divert type

When I can't be reached

Step 9 of 12

Enter the voicemail number

Press enter number.

Step 10 of 12

Enter the voicemail number

Key in (prefix) 5 (your phone number) and press the confirm icon.

Step 11 of 12

Divert calls to your voicemail

Press the divert type until the function is turned on.

Step 12 of 12

Return to the home screen

Press the home icon to return to the home screen.

1 Find "set"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press network+.
Press set.

2 Select divert type

The current settings are displayed.
Press the field below one of the following options:
All calls
When I don't answer
When I'm busy
When I can't be reached

3 Enter the voicemail number

Press enter number.
Key in (prefix) 5 (your phone number) and press the confirm icon.

4 Divert calls to your voicemail

Press the divert type until the function is turned on.

5 Return to the home screen

Press the home icon to return to the home screen.

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