Huawei P40 Pro

Huawei P40 Pro

Android 10.0

I can't make voice calls on my Huawei P40 Pro Android 10.0

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Caller ID"

Press the phone icon.

Step 2 of 8

Find "Caller ID"

Press the menu icon.

Step 3 of 8

Find "Caller ID"

Press Settings.

Step 4 of 8

Find "Caller ID"

Press More.

Step 5 of 8

Find "Caller ID"

Press Caller ID.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press More.

Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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