1. Find "Backup & reset"
Press Settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0de143ff-646f-4dcd-9cc4-2c57b388683f.png?width=210&height=376)
Press Advanced settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-49505835-00ec-42bc-bf14-160f64a42970.png?width=210&height=376)
Press Backup & reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-fd2ead26-568d-4405-9de5-58831a02c239.png?width=210&height=376)
2. Restore factory default settings
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-0e3ed0ee-5a68-4911-827b-76927af48150.png?width=210&height=376)
Press RESET PHONE.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-51e8f2f1-b9b5-4c54-a0ff-c8168a8b5b7d.png?width=210&height=376)
Press RESET PHONE. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7140723-f-1a9c64a8-24c8-4b1e-8a4a-05609dcda9bc.png?width=210&height=376)