Huawei Mate 20 Pro

Huawei Mate 20 Pro

Android 9.0

I can't start my Huawei Mate 20 Pro Android 9.0

Cause 5 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 15

Find "Security & privacy"

Press Settings.

Step 2 of 15

Find "Security & privacy"

Press Security & privacy.

Step 3 of 15

Create phone lock code using a fingerprint

Press Fingerprint ID.

Step 4 of 15

Create phone lock code using a fingerprint

Press CHANGE UNLOCK METHOD.

Step 5 of 15

Create phone lock code using a fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 6 of 15

Create phone lock code using a fingerprint

Press DONE.

Step 7 of 15

Create phone lock code using a fingerprint

Press New in-screen fingerprint.

Step 8 of 15

Create phone lock code using a fingerprint

Press ENROL FINGERPRINT and follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 9 of 15

Create phone lock code using a fingerprint

Press OK.

Step 10 of 15

Create phone lock code using a fingerprint

Press the indicator next to the required settings to turn them on or off.

Step 11 of 15

Create phone lock code using a fingerprint

Press the Return key twice.

Step 12 of 15

Turn off use of phone lock code

Press Lock screen password.

Step 13 of 15

Turn off use of phone lock code

Press Disable lock screen password.

Step 14 of 15

Turn off use of phone lock code

Key in the current phone lock code and press DISABLE.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Security & privacy"

Press Settings.
Press Security & privacy.

2 Create phone lock code using a fingerprint

Press Fingerprint ID.
Press CHANGE UNLOCK METHOD.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press DONE.
Press New in-screen fingerprint.
Press ENROL FINGERPRINT and follow the instructions on the screen to create the phone lock code using your fingerprint.
Press OK.
Press the indicator next to the required settings to turn them on or off.
Press the Return key twice.

3 Turn off use of phone lock code

Press Lock screen password.
Press Disable lock screen password.
Key in the current phone lock code and press DISABLE.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone