HTC One

HTC One

You can't receive email messages - HTC One

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 34

Find "Mail"

Press the menu icon.

Step 2 of 34

Find "Mail"

Press Mail.

Step 3 of 34

Create new email account

Press the required provider or Other (POP3/IMAP).

HTC One

HTC One

HTC One

Step 4 of 34

Enter email address

Key in your email address.

Step 5 of 34

Enter password

Press Password and key in the password for your email account.

Step 6 of 34

Enter password

Press NEXT.

Step 7 of 34

Select server type

Press the field below "PROTOCOL".

Step 8 of 34

Select server type

Press POP.

HTC One

HTC One

HTC One

Step 9 of 34

Enter username

Key in the username for your email account.

Step 10 of 34

Enter incoming server

Press the field below "POP SERVER" and key in the name of your email provider's incoming server.

Step 11 of 34

Turn off encryption of incoming email messages

Press the field below "SECURITY TYPE".

Step 12 of 34

Turn off encryption of incoming email messages

Press None.

Step 13 of 34

Enter incoming port

Press the field below "SERVER PORT" and key in 110

Step 14 of 34

Enter incoming port

Press NEXT.

Step 15 of 34

Turn off SMTP authentication

Press Login required until the display tells you that the function is turned off.

Step 16 of 34

Enter outgoing server

Press the field below "SMTP SERVER" and key in mail.vodafone.ie

Step 17 of 34

Turn off encryption of outgoing email messages

Press the field below "SECURITY TYPE".

Step 18 of 34

Turn off encryption of outgoing email messages

Press None.

Step 19 of 34

Enter outgoing port

Press the field below "SERVER PORT" and key in 25

Step 20 of 34

Enter outgoing port

Press NEXT.

HTC One

HTC One

HTC One

Step 21 of 34

Enter email account name

Key in a name for your email account

Step 22 of 34

Enter sender name

Press the field below "YOUR NAME" and key in the required sender name.

Step 23 of 34

Finish setup

Press FINISH SETUP.
Wait while your phone retrieves new email messages.

Step 24 of 34

Select setting for synchronisation during peak hours

Press the menu icon.

Step 25 of 34

Select setting for synchronisation during peak hours

Press Settings.

Step 26 of 34

Select setting for synchronisation during peak hours

Press Sync, Send & Receive.

Step 27 of 34

Select setting for synchronisation during peak hours

Press Peak time sync.

Step 28 of 34

Select setting for synchronisation during peak hours

Press Smart Sync, Manual or the required interval.

Step 29 of 34

Select setting for synchronisation during off-peak hours

Press Off-peak sync.

Step 30 of 34

Select setting for synchronisation during off-peak hours

Press Smart Sync, Manual or the required interval.

Step 31 of 34

Select period for synchronisation of email messages

Press Download options.

Step 32 of 34

Select period for synchronisation of email messages

Press the required setting.

Step 33 of 34

Select period for synchronisation of email messages

Press the Return key several times to return to the inbox.

Step 34 of 34

Return to the home screen

Press the Home key several times to return to the home screen.

1 Find "Mail"

Press the menu icon.

Press Mail.

2 Create new email account

Press the required provider or Other (POP3/IMAP).

3 Enter email address

Key in your email address.

HTC One

4 Enter password

Press Password and key in the password for your email account.

Press NEXT.

5 Select server type

Press the field below "PROTOCOL".

Press POP.

6 Enter username

Key in the username for your email account.

HTC One

7 Enter incoming server

Press the field below "POP SERVER" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the field below "SECURITY TYPE".

Press None.

9 Enter incoming port

Press the field below "SERVER PORT" and key in 110

Press NEXT.

10 Turn off SMTP authentication

Press Login required until the display tells you that the function is turned off.

11 Enter outgoing server

Press the field below "SMTP SERVER" and key in mail.vodafone.ie

12 Turn off encryption of outgoing email messages

Press the field below "SECURITY TYPE".

Press None.

13 Enter outgoing port

Press the field below "SERVER PORT" and key in 25

Press NEXT.

14 Enter email account name

Key in a name for your email account

HTC One

15 Enter sender name

Press the field below "YOUR NAME" and key in the required sender name.

16 Finish setup

Press FINISH SETUP.
Wait while your phone retrieves new email messages.

17 Select setting for synchronisation during peak hours

Press the menu icon.

Press Settings.

Press Sync, Send & Receive.

Press Peak time sync.

Press Smart Sync, Manual or the required interval.

18 Select setting for synchronisation during off-peak hours

Press Off-peak sync.

Press Smart Sync, Manual or the required interval.

19 Select period for synchronisation of email messages

Press Download options.

Press the required setting.

Press the Return key several times to return to the inbox.

20 Return to the home screen

Press the Home key several times to return to the home screen.

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