Google Pixel 5

Android 11.0

I can't make voice calls on my Google Pixel 5 Android 11.0

Cause 12 of 13: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 10

Find "Caller ID"

Press the phone icon.

Step 2 of 10

Find "Caller ID"

Press the menu icon.

Step 3 of 10

Find "Caller ID"

Press Settings.

Step 4 of 10

Find "Caller ID"

Press Calling accounts.

Step 5 of 10

Find "Caller ID"

Press the name of the SIM.

Step 6 of 10

Find "Caller ID"

Press Additional settings.

Step 7 of 10

Find "Caller ID"

Press Caller ID.

Step 8 of 10

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 9 of 10

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 10 of 10

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Calling accounts.

Press the name of the SIM.

Press Additional settings.

Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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