BlackBerry Z10

BlackBerry Z10

You can't send email messages - BlackBerry Z10

Cause 2 of 2: The outgoing mail server isn't accessible from a mobile network

If you try to use an outgoing email server other than the one provided by Vodafone, it might not be accessible from the mobile network.

Solution: Use the outgoing server provided by Vodafone.

Step 1 of 33

Find "APN"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 33

Find "APN"

Press Network Connections.

Step 3 of 33

Find "APN"

Press Mobile Network.

Step 4 of 33

Find "APN"

Press APN.

Step 5 of 33

Enter APN

Press the field below Access Point Name (APN).
Key in live.vodafone.com

Step 6 of 33

Save data connection

Press Save.

Step 7 of 33

Save data connection

Press Back.

Step 8 of 33

Save data connection

Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

Step 9 of 33

Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 10 of 33

Find "Accounts"

Press Accounts.

Step 11 of 33

Create email account

If you've already set up an email account:
Press Add Account.

Step 12 of 33

Create email account

Press Advanced.

Step 13 of 33

Select server type

Press POP.

Step 14 of 33

Enter email account name

Press the field below Description and key in a name for the email account.

Step 15 of 33

Enter sender name

Press the field below Display Name and key in the required sender name.

Step 16 of 33

Enter username

Press the field below Username and key in the username for your email account.

Step 17 of 33

Enter email address

Press the field below Email Address and key in your email address.

Step 18 of 33

Enter password

Press the field below Password and key in the password for your email account.

Step 19 of 33

Enter incoming server

Press the field below Server Address and key in the name of your email provider's incoming server.

Step 20 of 33

Enter incoming port

Press the field below Port.
Key in 110

Step 21 of 33

Turn off SSL encryption of incoming email messages

Press the indicator next to Use SSL to turn off SSL encryption.

Step 22 of 33

Enter username and password for outgoing server

Press the field below SMTP Username and key in the username for your email account at your email provider.

Step 23 of 33

Enter username and password for outgoing server

Press the field below SMTP Password and key in the password for your email account at your email provider.

Step 24 of 33

Enter outgoing server

Press the field below SMTP Server Address and key in mail.vodafone.ie

Step 25 of 33

Enter outgoing port

Press the field below SMTP Port and key in 25

Step 26 of 33

Turn off SSL encryption of outgoing email messages

Press the drop down list below SMTP Encryption.

Step 27 of 33

Turn off SSL encryption of outgoing email messages

Press Off.

Step 28 of 33

Select setting for retrieving new email messages

Press the drop down list below Sync Interval.

Step 29 of 33

Select setting for retrieving new email messages

Press the required period or Manual.

Step 30 of 33

Select period for retrieving email messages

Press the drop down list below Initial Retrieval Amount.

Step 31 of 33

Select period for retrieving email messages

Press the required period.

Step 32 of 33

Save information

Press Done.

BlackBerry Z10
Step 33 of 33

Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Find "APN"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.

2 Enter APN

Press the field below Access Point Name (APN).
Key in live.vodafone.com

3 Save data connection

Press Save.
Press Back.
Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

4 Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Accounts.

5 Create email account

If you've already set up an email account:
Press Add Account.
Press Advanced.

6 Select server type

Press POP.

7 Enter email account name

Press the field below Description and key in a name for the email account.

8 Enter sender name

Press the field below Display Name and key in the required sender name.

9 Enter username

Press the field below Username and key in the username for your email account.

10 Enter email address

Press the field below Email Address and key in your email address.

11 Enter password

Press the field below Password and key in the password for your email account.

12 Enter incoming server

Press the field below Server Address and key in the name of your email provider's incoming server.

13 Enter incoming port

Press the field below Port.
Key in 110

14 Turn off SSL encryption of incoming email messages

Press the indicator next to Use SSL to turn off SSL encryption.

15 Enter username and password for outgoing server

Press the field below SMTP Username and key in the username for your email account at your email provider.
Press the field below SMTP Password and key in the password for your email account at your email provider.

16 Enter outgoing server

Press the field below SMTP Server Address and key in mail.vodafone.ie

17 Enter outgoing port

Press the field below SMTP Port and key in 25

18 Turn off SSL encryption of outgoing email messages

Press the drop down list below SMTP Encryption.
Press Off.

19 Select setting for retrieving new email messages

Press the drop down list below Sync Interval.
Press the required period or Manual.

20 Select period for retrieving email messages

Press the drop down list below Initial Retrieval Amount.
Press the required period.

21 Save information

Press Done.

22 Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
BlackBerry Z10

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