BlackBerry Z10

You can't receive voice calls - BlackBerry Z10

Cause 2 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 5

Find "Call Forwarding"

Press the call icon.
Slide your finger down the display starting from the top edge of your phone.

Step 2 of 5

Find "Call Forwarding"

Press Settings.

Step 3 of 5

Find "Call Forwarding"

Press Call Forwarding.

Step 4 of 5

Cancel all diverts

Press the indicator next to the divert types to cancel all diverts.

Step 5 of 5

Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

Press the call icon.
Slide your finger down the display starting from the top edge of your phone.

Press Settings.

Press Call Forwarding.

Press the indicator next to the divert types to cancel all diverts.

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.