BlackBerry Z10

BlackBerry Z10

It's not possible to leave a voice message on your phone - BlackBerry Z10

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 13

Find "Call Forwarding"

Press the call icon.
Slide your finger down the display starting from the top edge of your phone.

Step 2 of 13

Find "Call Forwarding"

Press Settings.

Step 3 of 13

Find "Call Forwarding"

Press Call Forwarding.

Step 4 of 13

Select divert type

The current settings will be displayed.
Press the indicator next to one of the following options:

Step 5 of 13

Select divert type

Forward All Calls

Step 6 of 13

Select divert type

Forward If Busy

Step 7 of 13

Select divert type

Forward If Not Reachable

Step 8 of 13

Select divert type

Forward If No Reply

Step 9 of 13

Divert calls to voicemail

Press the drop down list below the divert type.

Step 10 of 13

Divert calls to voicemail

Press Add number.

Step 11 of 13

Divert calls to voicemail

Press Enter text.

Step 12 of 13

Divert calls to voicemail

Key in (prefix) 5 (your phone number) and press Save.

BlackBerry Z10
Step 13 of 13

Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Find "Call Forwarding"

Press the call icon.
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Call Forwarding.

2 Select divert type

The current settings will be displayed.
Press the indicator next to one of the following options:
Forward All Calls
Forward If Busy
Forward If Not Reachable
Forward If No Reply

3 Divert calls to voicemail

Press the drop down list below the divert type.
Press Add number.
Press Enter text.
Key in (prefix) 5 (your phone number) and press Save.

4 Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
BlackBerry Z10

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