BlackBerry Torch 9810

BlackBerry Torch 9810

It's not possible to leave a voice message on your phone - BlackBerry Torch 9810

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 20

Find "Call Forwarding"

Press Connect.

Step 2 of 20

Find "Call Forwarding"

Press the Menu key.

Step 3 of 20

Find "Call Forwarding"

Press Options.

Step 4 of 20

Find "Call Forwarding"

Press Call Forwarding.

Step 5 of 20

Select divert type

Press Forward Calls.

Step 6 of 20

Select divert type

Press one of the following options:
Always, go to 2a.

Step 7 of 20

Select divert type

Conditional, go to 2b.

Step 8 of 20

2a - "Always"

Press Forward All Calls.

Step 9 of 20

2a - "Always"

Press New Number....

Step 10 of 20

2a - "Always"

Press [Use Once].
Key in (prefix) 5 (your phone number)

Step 11 of 20

2a - "Always"

Press the Menu key.

Step 12 of 20

2a - "Always"

Press Continue.

Step 13 of 20

2b - "Conditional"

Press If Busy, If No Reply or If Not Reachable.

Step 14 of 20

2b - "Conditional"

Press New Number....

Step 15 of 20

2b - "Conditional"

Press [Use Once].
Key in (prefix) 5 (your phone number)

Step 16 of 20

2b - "Conditional"

Press the Menu key.

Step 17 of 20

2b - "Conditional"

Press Continue.

Step 18 of 20

Save setting

Press the Menu key.

Step 19 of 20

Save setting

Press Save.
A request to divert calls to your voicemail is sent to the network.

Step 20 of 20

Exit

Press Disconnect to return to standby mode.

1 Find "Call Forwarding"

Press Connect.
Press the Menu key.
Press Options.
Press Call Forwarding.

2 Select divert type

Press Forward Calls.
Press one of the following options:
Always, go to 2a.
Conditional, go to 2b.

3 2a - "Always"

Press Forward All Calls.
Press New Number....
Press [Use Once].
Key in (prefix) 5 (your phone number)
Press the Menu key.
Press Continue.

4 2b - "Conditional"

Press If Busy, If No Reply or If Not Reachable.
Press New Number....
Press [Use Once].
Key in (prefix) 5 (your phone number)
Press the Menu key.
Press Continue.

5 Save setting

Press the Menu key.
Press Save.
A request to divert calls to your voicemail is sent to the network.

6 Exit

Press Disconnect to return to standby mode.

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