BlackBerry Curve 9360

BlackBerry Curve 9360

It's not possible to leave a voice message on your phone - BlackBerry Curve 9360

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 21

Find "Call Forwarding"

Press Connect.

Step 2 of 21

Find "Call Forwarding"

Press the Menu key.

Step 3 of 21

Find "Call Forwarding"

Scroll to Options and press the Navigation key.

Step 4 of 21

Find "Call Forwarding"

Scroll to Call Forwarding and press the Navigation key.

Step 5 of 21

Select divert type

Scroll to Forward Calls and press the Navigation key.

Step 6 of 21

Select divert type

Press one of the following options:
Always, go to 2a.

Step 7 of 21

Select divert type

Conditional, go to 2b.

Step 8 of 21

Select divert type

Press the Navigation key.

Step 9 of 21

2a - "Always"

Scroll to Forward All Calls and press the Navigation key.

Step 10 of 21

2a - "Always"

Scroll to New Number... and press the Navigation key.

Step 11 of 21

2a - "Always"

Scroll to [Use Once] and press the Navigation key.
Key in +447836121121

Step 12 of 21

2a - "Always"

Press the Menu key.

Step 13 of 21

2a - "Always"

Scroll to Continue and press the Navigation key.

Step 14 of 21

2b - "Conditional"

Highlight If Busy, If No Reply or If Not Reachable and press the Navigation key.

Step 15 of 21

2b - "Conditional"

Scroll to New Number... and press the Navigation key.

Step 16 of 21

2b - "Conditional"

Scroll to [Use Once] and press the Navigation key.
Key in +447836121121

Step 17 of 21

2b - "Conditional"

Press the Menu key.

Step 18 of 21

2b - "Conditional"

Scroll to Continue and press the Navigation key.

Step 19 of 21

Save and exit

Press the Menu key.

Step 20 of 21

Save and exit

Scroll to Save and press the Navigation key.
A request to turn on the setting is sent to the network.

Step 21 of 21

Save and exit

Press Disconnect to return to standby mode.

1 Find "Call Forwarding"

Press Connect.
Press the Menu key.
Scroll to Options and press the Navigation key.
Scroll to Call Forwarding and press the Navigation key.

2 Select divert type

Scroll to Forward Calls and press the Navigation key.
Press one of the following options:
Always, go to 2a.
Conditional, go to 2b.
Press the Navigation key.

3 2a - "Always"

Scroll to Forward All Calls and press the Navigation key.
Scroll to New Number... and press the Navigation key.
Scroll to [Use Once] and press the Navigation key.
Key in +447836121121
Press the Menu key.
Scroll to Continue and press the Navigation key.

4 2b - "Conditional"

Highlight If Busy, If No Reply or If Not Reachable and press the Navigation key.
Scroll to New Number... and press the Navigation key.
Scroll to [Use Once] and press the Navigation key.
Key in +447836121121
Press the Menu key.
Scroll to Continue and press the Navigation key.

5 Save and exit

Press the Menu key.
Scroll to Save and press the Navigation key.
A request to turn on the setting is sent to the network.
Press Disconnect to return to standby mode.

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