BlackBerry 9720 - Troubleshooting - It's not possible to leave a voice message on your phone (Cause 3 of 3) | Vodafone Ireland
BlackBerry 9720

BlackBerry 9720

It's not possible to leave a voice message on your phone - BlackBerry 9720

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 20

Find "Forward Calls"

Press Connect.

Step 2 of 20

Find "Forward Calls"

Press the Menu key.

Step 3 of 20

Find "Forward Calls"

Press Options.

Step 4 of 20

Find "Forward Calls"

Press Call Forwarding.

Step 5 of 20

Find "Forward Calls"

Press Forward Calls.

Step 6 of 20

Select divert type

Press one of the following options:
Always, go to 2a.

Step 7 of 20

Select divert type

Customise, go to 2b.

Step 8 of 20

2a - "Always"

Press Forward All Calls.

Step 9 of 20

2a - "Always"

Press New Number....

Step 10 of 20

2a - "Always"

Press [Use Once].
Key in (prefix) 5 (your phone number)

Step 11 of 20

2a - "Always"

Press the Menu key.

Step 12 of 20

2a - "Always"

Press Continue.

Step 13 of 20

2b - "Customise"

Press If Busy, If No Reply or If Not Reachable.

Step 14 of 20

2b - "Customise"

Press New Number....

Step 15 of 20

2b - "Customise"

Press [Use Once].
Key in (prefix) 5 (your phone number)

Step 16 of 20

2b - "Customise"

Press the Menu key.

Step 17 of 20

2b - "Customise"

Press Continue.

Step 18 of 20

Save setting

Press the Menu key.

Step 19 of 20

Save setting

Press Save.

Step 20 of 20

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Forward Calls"

Press Connect.
Press the Menu key.
Press Options.
Press Call Forwarding.
Press Forward Calls.

2 Select divert type

Press one of the following options:
Always, go to 2a.
Customise, go to 2b.

3 2a - "Always"

Press Forward All Calls.
Press New Number....
Press [Use Once].
Key in (prefix) 5 (your phone number)
Press the Menu key.
Press Continue.

4 2b - "Customise"

Press If Busy, If No Reply or If Not Reachable.
Press New Number....
Press [Use Once].
Key in (prefix) 5 (your phone number)
Press the Menu key.
Press Continue.

5 Save setting

Press the Menu key.
Press Save.

6 Return to the home screen

Press Disconnect to return to the home screen.

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