Getting started
Basic use
Calls and contacts
Messaging
Apps and media
Connectivity
Specifications
Cause 3 of 7: Wi-Fi Assist is turned on
If Wi-Fi Assist is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.
Solution: Turn off Wi-Fi Assist.
Find "Mobile Data"
Press Settings.
Press Mobile Data.
Turn Wi-Fi Assist on or off
Press the indicator next to "Wi-Fi Assist" to turn the function on or off.
Return to the home screen
Press the Home key to return to the home screen.
Or select...
Reset my password