Samsung Galaxy S5

Samsung Galaxy S5

You can't start up your phone - Samsung Galaxy S5

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 18

Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.Press the settings icon.

Step 2 of 18

Find "Screen lock"

Press Lock screen.

Step 3 of 18

Find "Screen lock"

Press Screen lock.

Samsung Galaxy S5
Step 4 of 18

Select option

You can create several types of phone lock codes. The steps below describe three examples:Create phone lock code using a pattern, go to 2a.Create phone lock code using your fingerprint, go to 2b.Create phone lock code using a PIN, go to 2c.

Step 5 of 18

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 18

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 18

2a - Create phone lock code using a pattern

Press Continue.Repeat the selected phone lock code to confirm.

Step 8 of 18

2a - Create phone lock code using a pattern

Press Confirm.

Step 9 of 18

2a - Create phone lock code using a pattern

Key in a four-digit PIN and press Continue.

Step 10 of 18

2a - Create phone lock code using a pattern

Key in the PIN again and press OK.

Step 11 of 18

2b - Create phone lock code using your fingerprint

Press Fingerprint.Follow the instructions on the display to add a fingerprint.

Step 12 of 18

2b - Create phone lock code using your fingerprint

Key in a password and press Continue.

Step 13 of 18

2b - Create phone lock code using your fingerprint

Key in the password again and press OK.

Step 14 of 18

2c - Create phone lock code using a PIN

Press PIN.

Step 15 of 18

2c - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 16 of 18

2c - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 17 of 18

Turn off use of phone lock code

Press None.

Step 18 of 18

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press Lock screen.
Press Screen lock.

2 Select option

You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
Samsung Galaxy S5

3 2a - Create phone lock code using a pattern

Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Key in a four-digit PIN and press Continue.
Key in the PIN again and press OK.

4 2b - Create phone lock code using your fingerprint

Press Fingerprint.
Follow the instructions on the display to add a fingerprint.
Key in a password and press Continue.
Key in the password again and press OK.

5 2c - Create phone lock code using a PIN

Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

6 Turn off use of phone lock code

Press None.

7 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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