Samsung Galaxy S4

Samsung Galaxy S4

You can't make video calls - Samsung Galaxy S4

Cause 3 of 3: 3G isn't selected as network type

If you want to make a video call, you need to select 3G as network type.

Solution: Select 3G as network type.

Step 1 of 7

Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.Press the settings icon.

Step 2 of 7

Find "Network mode"

Press the Connections tab.

Step 3 of 7

Find "Network mode"

Press More networks.

Step 4 of 7

Find "Network mode"

Press Mobile networks.

Step 5 of 7

Find "Network mode"

Press Network mode.

Step 6 of 7

Select network mode

Press LTE/GSM/WCDMA (auto connect), GSM/WCDMA (auto connect), GSM only or WCDMA only.

Step 7 of 7

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press the Connections tab.
Press More networks.
Press Mobile networks.
Press Network mode.

2 Select network mode

Press LTE/GSM/WCDMA (auto connect), GSM/WCDMA (auto connect), GSM only or WCDMA only.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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