Nokia Lumia 820

Nokia Lumia 820

You can't send email messages - Nokia Lumia 820

Cause 2 of 2: The outgoing mail server isn't accessible from a mobile network

If you try to use an outgoing email server other than the one provided by Vodafone, it might not be accessible from the mobile network.

Solution: Use the outgoing server provided by Vodafone.

Step 1 of 26

Find "email+accounts"

Slide your finger left on the display.
Press Settings.

Step 2 of 26

Find "email+accounts"

Press email+accounts.

Step 3 of 26

Create new email account

Press add an account.

Step 4 of 26

Create new email account

Press advanced setup.

Step 5 of 26

Enter email address

Press the field below Email address and key in your email address.

Step 6 of 26

Enter password

Press the field below Password and key in the password for your email account.

Step 7 of 26

Enter password

Press next.

Step 8 of 26

Select account type

Press Internet email.

Step 9 of 26

Enter email account name

Press the field below Account name and key in a name for the email account.

Step 10 of 26

Enter sender name

Press the field below Your name and key in the required sender name.

Step 11 of 26

Enter incoming server

Press the field below Incoming email server and key in the name of your email provider's incoming server.

Step 12 of 26

Select server type

Press the field below Account type.

Step 13 of 26

Select server type

Press POP3.

Step 14 of 26

Enter username

Press the field below Username and key in the username for your email account.

Step 15 of 26

Enter outgoing server

Press the field below Outgoing (SMTP) email server and key in mail.vodafone.ie

Step 16 of 26

Turn off SMTP authentication

Press Outgoing server requires authentication to turn off SMTP authentication.

Step 17 of 26

Turn off SMTP authentication

When the box next to the menu item is empty, SMTP authentication is turned off.

Step 18 of 26

Edit advanced settings

Press advanced settings.

Step 19 of 26

Turn off SSL encryption

Press Require SSL for incoming email and Require SSL for outgoing email to turn off SSL encryption.

Step 20 of 26

Turn off SSL encryption

When the box next to the menu items is empty, SSL encryption is turned off.

Step 21 of 26

Select setting for retrieving new email messages

Press the field below Download new content.

Step 22 of 26

Select setting for retrieving new email messages

Press the required period or manually.

Step 23 of 26

Select period for retrieving email messages

Press the field below Download email from.

Step 24 of 26

Select period for retrieving email messages

Press the required period or any time.

Step 25 of 26

Activate email account

Press sign in.
Wait while the email account is activated.

Step 26 of 26

Exit

Press the Home key to return to standby mode.

1 Find "email+accounts"

Slide your finger left on the display.
Press Settings.
Press email+accounts.

2 Create new email account

Press add an account.
Press advanced setup.

3 Enter email address

Press the field below Email address and key in your email address.

4 Enter password

Press the field below Password and key in the password for your email account.
Press next.

5 Select account type

Press Internet email.

6 Enter email account name

Press the field below Account name and key in a name for the email account.

7 Enter sender name

Press the field below Your name and key in the required sender name.

8 Enter incoming server

Press the field below Incoming email server and key in the name of your email provider's incoming server.

9 Select server type

Press the field below Account type.
Press POP3.

10 Enter username

Press the field below Username and key in the username for your email account.

11 Enter outgoing server

Press the field below Outgoing (SMTP) email server and key in mail.vodafone.ie

12 Turn off SMTP authentication

Press Outgoing server requires authentication to turn off SMTP authentication.
When the box next to the menu item is empty, SMTP authentication is turned off.

13 Edit advanced settings

Press advanced settings.

14 Turn off SSL encryption

Press Require SSL for incoming email and Require SSL for outgoing email to turn off SSL encryption.
When the box next to the menu items is empty, SSL encryption is turned off.

15 Select setting for retrieving new email messages

Press the field below Download new content.
Press the required period or manually.

16 Select period for retrieving email messages

Press the field below Download email from.
Press the required period or any time.

17 Activate email account

Press sign in.
Wait while the email account is activated.

18 Exit

Press the Home key to return to standby mode.

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