Microsoft Lumia 550

Microsoft Lumia 550

Windows Phone 10.0

I can't start my Microsoft Lumia 550 Windows Phone 10.0

Cause 6 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 12

Find "Sign-in options"

Slide your finger downwards starting from the top of the screen.

Step 2 of 12

Find "Sign-in options"

Press All settings.

Step 3 of 12

Find "Sign-in options"

Press Personalisation.

Step 4 of 12

Find "Sign-in options"

Press Lock screen.

Step 5 of 12

Find "Sign-in options"

Press Sign-in options.

Step 6 of 12

Turn on use of phone lock code

Press Add.

Step 7 of 12

Turn on use of phone lock code

Press New PIN and key in the required phone lock code.

Step 8 of 12

Turn on use of phone lock code

Press Confirm PIN and key in the phone lock code again.

Step 9 of 12

Turn on use of phone lock code

Press OK.

Step 10 of 12

Turn off use of phone lock code

Press Remove.

Step 11 of 12

Turn off use of phone lock code

Press Remove.

Step 12 of 12

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Sign-in options"

Slide your finger downwards starting from the top of the screen.
Press All settings.
Press Personalisation.
Press Lock screen.
Press Sign-in options.

2 Turn on use of phone lock code

Press Add.
Press New PIN and key in the required phone lock code.
Press Confirm PIN and key in the phone lock code again.
Press OK.

3 Turn off use of phone lock code

Press Remove.
Press Remove.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
4gaccessoriesicon-app-storebasket-changebattery-lifebatterybill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblockBrandsbroadband-iconbroadbandcalendarcallcameracasesChatchevron-downchevron-left chevron-right chevron-upclose closecollectionscommunitycontinuouscontractdashboarddatadownload-squareDownloadediterror-circleeyefacebookfilters foldergoidentityLessletterslocationMemorymenumessagemobilemy-vodafonenetwork_signaloperating-systemorderspayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836paymentphotosplay-storeplayplusratingreportreturnroamingscreen-sizesearchsecure-netshoppingsimspinnersquarestechnologytick-simpletop-uptop-upTVtwittervaluevf-tv-iconvodafone warningWeightworld
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone