HTC U11

HTC U11

Android 7.1

I can't receive voice messages on my HTC U11 Android 7.1

Cause 2 of 4: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 8

Find "Call forwarding"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 8

Find "Call forwarding"

Press the settings icon.

Step 3 of 8

Find "Call forwarding"

Press Call.

Step 4 of 8

Find "Call forwarding"

Press Call forwarding.

Step 5 of 8

Divert calls to voicemail

Press the required divert type.

Step 6 of 8

Divert calls to voicemail

If you divert missed calls, you need to select a delay for the divert. Press the drop down list below "DELAY" and follow the instructions on the screen to select a delay for the divert.

(prefix) 5 (your phone number)
Step 7 of 8

Divert calls to voicemail

Key in (prefix) 5 (your phone number) and press ENABLE.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Call forwarding"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Call.
Press Call forwarding.

2 Divert calls to voicemail

Press the required divert type.
If you divert missed calls, you need to select a delay for the divert. Press the drop down list below "DELAY" and follow the instructions on the screen to select a delay for the divert.
Key in (prefix) 5 (your phone number) and press ENABLE.
(prefix) 5 (your phone number)

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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