HTC One

HTC One

You can't receive voice calls - HTC One

Cause 2 of 3: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 10

Find "Call forwarding"

Slide your finger down the display starting from the top edge of your phone.Press the settings icon.

Step 2 of 10

Find "Call forwarding"

Press Call.

Step 3 of 10

Find "Call forwarding"

Press Call forwarding.

HTC One
Step 4 of 10

Cancel all diverts

The current settings are displayed.

Step 5 of 10

Cancel all diverts

Press one of the following options:Always forward

Step 6 of 10

Cancel all diverts

Forward when busy

Step 7 of 10

Cancel all diverts

Forward when unanswered

Step 8 of 10

Cancel all diverts

Forward when unreachable

Step 9 of 10

Cancel all diverts

Press DISABLE.Repeat until all diverts have been cancelled.

Step 10 of 10

Return to the home screen

Press the Home key several times to return to the home screen.

1 Find "Call forwarding"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press Call.
Press Call forwarding.

2 Cancel all diverts

The current settings are displayed.
HTC One
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press DISABLE.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the Home key several times to return to the home screen.

Did this solve the problem?

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