BlackBerry Bold 9900

BlackBerry Bold 9900

You can't start up your phone - BlackBerry Bold 9900

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 13

Find "Password"

Press the Menu key twice.

Step 2 of 13

Find "Password"

Press Options.

Step 3 of 13

Find "Password"

Press Security.

Step 4 of 13

Find "Password"

Press Password.

Step 5 of 13

Turn use of phone lock code on or off

Press Enable to turn the function on or off.

Step 6 of 13

Turn use of phone lock code on or off

When the box next to the menu item is ticked (V), the function is turned on.

Step 7 of 13

Save setting

Press the Menu key.

Step 8 of 13

Save setting

Press Save.

Step 9 of 13

Enter phone lock code

If the phone lock code is turned on:Key in a phone lock code of your own choice and press the Navigation key.

Step 10 of 13

Enter phone lock code

Key in the same phone lock code again and press the Navigation key.

Step 11 of 13

Enter phone lock code

If the phone lock code is turned off:Key in the phone lock code and press the Navigation key.

Step 12 of 13

Exit

Press Disconnect.

Step 13 of 13

Exit

Press the Return key to return to standby mode.

1 Find "Password"

Press the Menu key twice.
Press Options.
Press Security.
Press Password.

2 Turn use of phone lock code on or off

Press Enable to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.

3 Save setting

Press the Menu key.
Press Save.

4 Enter phone lock code

If the phone lock code is turned on:
Key in a phone lock code of your own choice and press the Navigation key.
Key in the same phone lock code again and press the Navigation key.
If the phone lock code is turned off:
Key in the phone lock code and press the Navigation key.

5 Exit

Press Disconnect.
Press the Return key to return to standby mode.

Did this solve the problem?

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