Sony Xperia J

Sony Xperia J

You can't start up your phone - Sony Xperia J

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 39

Find "Screen lock"

Press the menu icon.

Step 2 of 39

Find "Screen lock"

Press Settings.

Step 3 of 39

Find "Screen lock"

Press Security.

Step 4 of 39

Find "Screen lock"

Press Screen lock.

Sony Xperia J
Step 5 of 39

Select option

Select one of the following options:
Create phone lock code using swipe, go to 2a.
Create phone lock code using face recognition, go to 2b.
Create phone lock code using a pattern, go to 2c.
Create phone lock code using a PIN, go to 2d.
Create phone lock code using a password, go to 2e.
Turn off use phone lock code, go to 2f.

Step 6 of 39

2a - Create phone lock code using swipe

Press Slide.

Step 7 of 39

2b - Create phone lock code using face recognition

Press Face Unlock.

Step 8 of 39

2b - Create phone lock code using face recognition

Press Set it up.

Step 9 of 39

2b - Create phone lock code using face recognition

Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.

Step 10 of 39

2b - Create phone lock code using face recognition

Press Continue.

Step 11 of 39

2b - Create phone lock code using face recognition

Press Pattern or PIN.

Step 12 of 39

2b - Create phone lock code using face recognition

If you select Pattern:

Step 13 of 39

2b - Create phone lock code using face recognition

Press and drag a point to connect at least four points.

Step 14 of 39

2b - Create phone lock code using face recognition

Press Continue.
Repeat the selected phone lock code to confirm.

Step 15 of 39

2b - Create phone lock code using face recognition

Press Confirm.

Step 16 of 39

2b - Create phone lock code using face recognition

Press OK.

Step 17 of 39

2b - Create phone lock code using face recognition

Press the required question.

Step 18 of 39

2b - Create phone lock code using face recognition

Press Continue.
Key in the required answer to the selected question.

Step 19 of 39

2b - Create phone lock code using face recognition

Press Confirm.

Step 20 of 39

2b - Create phone lock code using face recognition

If you select PIN:

Step 21 of 39

2b - Create phone lock code using face recognition

Key in the required phone lock code and press Continue.

Step 22 of 39

2b - Create phone lock code using face recognition

Key in the phone lock code again and press OK.

Step 23 of 39

2b - Create phone lock code using face recognition

Press OK.

Step 24 of 39

2c - Create phone lock code using a pattern

Press Pattern.

Step 25 of 39

2c - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 26 of 39

2c - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 27 of 39

2c - Create phone lock code using a pattern

Press Confirm.

Step 28 of 39

2c - Create phone lock code using a pattern

Press OK.

Step 29 of 39

2c - Create phone lock code using a pattern

Press the required question.

Step 30 of 39

2c - Create phone lock code using a pattern

Press Continue.
Key in the required answer to the selected question.

Step 31 of 39

2c - Create phone lock code using a pattern

Press Confirm.

Step 32 of 39

2d - Create phone lock code using a PIN

Press PIN.

Step 33 of 39

2d - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 34 of 39

2d - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 35 of 39

2e - Create phone lock code using a password

Press Password.

Step 36 of 39

2e - Create phone lock code using a password

Key in the required phone lock code and press Continue.

Step 37 of 39

2e - Create phone lock code using a password

Key in the phone lock code again and press OK.

Step 38 of 39

2f - Turn off use of phone lock code

Key in the phone lock code.
Press None.

Step 39 of 39

Exit

Press the Home key to return to standby mode.

1 Find "Screen lock"

Press the menu icon.
Press Settings.
Press Security.
Press Screen lock.

2 Select option

Select one of the following options:
Create phone lock code using swipe, go to 2a.
Create phone lock code using face recognition, go to 2b.
Create phone lock code using a pattern, go to 2c.
Create phone lock code using a PIN, go to 2d.
Create phone lock code using a password, go to 2e.
Turn off use phone lock code, go to 2f.
Sony Xperia J

3 2a - Create phone lock code using swipe

Press Slide.

4 2b - Create phone lock code using face recognition

Press Face Unlock.
Press Set it up.
Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.
Press Continue.
Press Pattern or PIN.
If you select Pattern:
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Press OK.
Press the required question.
Press Continue.
Key in the required answer to the selected question.
Press Confirm.
If you select PIN:
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
Press OK.

5 2c - Create phone lock code using a pattern

Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
Press OK.
Press the required question.
Press Continue.
Key in the required answer to the selected question.
Press Confirm.

6 2d - Create phone lock code using a PIN

Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

7 2e - Create phone lock code using a password

Press Password.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

8 2f - Turn off use of phone lock code

Key in the phone lock code.
Press None.

9 Exit

Press the Home key to return to standby mode.

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