We have found 2 possible solutions to your problem.
Before you start this troubleshooting guide you need to check one important thing:
Can you use the phone's internet connection?Yes No
Why do we ask this question?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your phone as a Wi-Fi hotspot.