HTC Explorer

HTC Explorer

You can't send email messages - HTC Explorer

Cause 2 of 2: The outgoing mail server isn't accessible from a mobile network

If you try to use an outgoing email server other than the one provided by Vodafone, it might not be accessible from the mobile network.

Solution: Use the outgoing server provided by Vodafone.

Step 1 of 53

Find "Access Point Names"

Press All apps to access the main menu.

Step 2 of 53

Find "Access Point Names"

Press Settings.

Step 3 of 53

Find "Access Point Names"

Press Wireless & networks.

Step 4 of 53

Find "Access Point Names"

Press Mobile networks.

Step 5 of 53

Find "Access Point Names"

Press Access Point Names.

Step 6 of 53

Create new data connection

Press the Menu key.

Step 7 of 53

Create new data connection

Press New APN.

Step 8 of 53

Enter data connection name

Press Name.

Step 9 of 53

Enter data connection name

Key in Vodafone Mail and press OK.

Step 10 of 53

Enter APN

Press APN.
Key in live.vodafone.com

Step 11 of 53

Enter APN

Press OK.

Step 12 of 53

Enter country code

Press MCC.

Step 13 of 53

Enter country code

Key in 272 and press OK.

Step 14 of 53

Enter network code

Press MNC.

Step 15 of 53

Enter network code

Key in 01 and press OK.

Step 16 of 53

Select authentication

Press Authentication type.

Step 17 of 53

Select authentication

Press None.

Step 18 of 53

Select APN type

Press APN type.

Step 19 of 53

Select APN type

Key in default and press OK.

Step 20 of 53

Save and activate data connection

Press the Menu key.

Step 21 of 53

Save and activate data connection

Press Save.

Step 22 of 53

Save and activate data connection

Press the field next to Vodafone Mail to fill in the field.

Step 23 of 53

Save and activate data connection

Press the Home key to return to standby mode.

Step 24 of 53

Find "Mail"

Press All apps to access the main menu.

Step 25 of 53

Find "Mail"

Press Mail.

Step 26 of 53

Create new email account

If email accounts have been created already:
Press the Menu key.

Step 27 of 53

Create new email account

If required, press More.

Step 28 of 53

Create new email account

Press New account.

Step 29 of 53

Create new email account

Press Other (POP3/IMAP).

Step 30 of 53

Enter email address

Press Email address and key in your Vodafone email address.

Step 31 of 53

Enter password

Press Password and key in the password for your email account at Vodafone.

Step 32 of 53

Enter password

Press Next.

Step 33 of 53

Select server type

Press the drop down list below Protocol.

Step 34 of 53

Select server type

Press POP.

Step 35 of 53

Enter username

Press the field below Username and key in the username for your email account.

Step 36 of 53

Enter incoming server

Press the field below POP server and key in the name or IP address of your email provider's incoming server.

Step 37 of 53

Turn off SSL encryption of incoming email messages

Press the drop down list below Security type.

Step 38 of 53

Turn off SSL encryption of incoming email messages

Press None.

Step 39 of 53

Enter incoming port

Press the field below Server port.
Key in 110

Step 40 of 53

Enter incoming port

Press Next.

Step 41 of 53

Turn on SMTP authentication

Press Login required to turn on SMTP authentication.

Step 42 of 53

Turn on SMTP authentication

When the box next to the menu item is ticked (V), the function is turned on.

Step 43 of 53

Enter username

Press the field below Username and key in the username for your email account.

Step 44 of 53

Enter password

Press the field below Password and key in the password for your mailbox at Vodafone.

Step 45 of 53

Enter outgoing server

Press the field below SMTP server and key in the name or IP address of your email provider's outgoing server.

Step 46 of 53

Turn off SSL encryption of outgoing email messages

Press the drop down list below Security type.

Step 47 of 53

Turn off SSL encryption of outgoing email messages

Press None.

Step 48 of 53

Enter outgoing port

Press the field below Server port and key in 25

Step 49 of 53

Enter outgoing port

Press Next.

Step 50 of 53

Enter email account name

Press the field below Account name and key in a name for your email account (such as Private or Work).

Step 51 of 53

Enter sender name

Press the field below Your name and key in the required sender name.

Step 52 of 53

Retrieve email messages

Press Finish setup.
Wait while your phone retrieves new email messages.

Step 53 of 53

Exit

Press the Home key to return to standby mode.

1 Find "Access Point Names"

Press All apps to access the main menu.
Press Settings.
Press Wireless & networks.
Press Mobile networks.
Press Access Point Names.

2 Create new data connection

Press the Menu key.
Press New APN.

3 Enter data connection name

Press Name.
Key in Vodafone Mail and press OK.

4 Enter APN

Press APN.
Key in live.vodafone.com
Press OK.

5 Enter country code

Press MCC.
Key in 272 and press OK.

6 Enter network code

Press MNC.
Key in 01 and press OK.

7 Select authentication

Press Authentication type.
Press None.

8 Select APN type

Press APN type.
Key in default and press OK.

9 Save and activate data connection

Press the Menu key.
Press Save.
Press the field next to Vodafone Mail to fill in the field.
Press the Home key to return to standby mode.

10 Find "Mail"

Press All apps to access the main menu.
Press Mail.

11 Create new email account

If email accounts have been created already:
Press the Menu key.
If required, press More.
Press New account.
Press Other (POP3/IMAP).

12 Enter email address

Press Email address and key in your Vodafone email address.

13 Enter password

Press Password and key in the password for your email account at Vodafone.
Press Next.

14 Select server type

Press the drop down list below Protocol.
Press POP.

15 Enter username

Press the field below Username and key in the username for your email account.

16 Enter incoming server

Press the field below POP server and key in the name or IP address of your email provider's incoming server.

17 Turn off SSL encryption of incoming email messages

Press the drop down list below Security type.
Press None.

18 Enter incoming port

Press the field below Server port.
Key in 110
Press Next.

19 Turn on SMTP authentication

Press Login required to turn on SMTP authentication.
When the box next to the menu item is ticked (V), the function is turned on.

20 Enter username

Press the field below Username and key in the username for your email account.

21 Enter password

Press the field below Password and key in the password for your mailbox at Vodafone.

22 Enter outgoing server

Press the field below SMTP server and key in the name or IP address of your email provider's outgoing server.

23 Turn off SSL encryption of outgoing email messages

Press the drop down list below Security type.
Press None.

24 Enter outgoing port

Press the field below Server port and key in 25
Press Next.

25 Enter email account name

Press the field below Account name and key in a name for your email account (such as Private or Work).

26 Enter sender name

Press the field below Your name and key in the required sender name.

27 Retrieve email messages

Press Finish setup.
Wait while your phone retrieves new email messages.

28 Exit

Press the Home key to return to standby mode.

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