BlackBerry Q10

BlackBerry Q10

You can't receive voice calls - BlackBerry Q10

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 9

Find "Call Forwarding"

Press the phone icon.
Slide your finger downwards starting from the top edge of the display.

Step 2 of 9

Find "Call Forwarding"

Press Settings.

Step 3 of 9

Find "Call Forwarding"

Press Call Forwarding.

Step 4 of 9

Cancel all diverts

The current settings are displayed.
Press the indicator next to one of the following divert types to cancel the divert:

Step 5 of 9

Cancel all diverts

Forward All Calls

Step 6 of 9

Cancel all diverts

Forward If Busy

Step 7 of 9

Cancel all diverts

Forward If Not Reachable

Step 8 of 9

Cancel all diverts

Forward If No Reply
Repeat until all diverts have been cancelled.

BlackBerry Q10
Step 9 of 9

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

1 Find "Call Forwarding"

Press the phone icon.
Slide your finger downwards starting from the top edge of the display.
Press Settings.
Press Call Forwarding.

2 Cancel all diverts

The current settings are displayed.
Press the indicator next to one of the following divert types to cancel the divert:
Forward All Calls
Forward If Busy
Forward If Not Reachable
Forward If No Reply
Repeat until all diverts have been cancelled.

3 Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Q10

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