Update phone software
You can update the phone's software when a new software version is available. Follow these instructions to update your phone's software.
Before updating your phone's software, it's recommended that you back up the phone memory. Click here for information on how to back up the phone memory.
Just so you know...
Please select the red text to see instructional images.
1. Install BlackBerry Desktop Software
Go to www.blackberry.com on your computer.
Find the download section on the web page to download BlackBerry Desktop Software.
Download and install BlackBerry Desktop Software.
2. Connect phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
Scroll to Sync Media and press the Navigation key.
Start the program BlackBerry Desktop Software on your computer.
Wait while the program establishes a connection to your phone.
3. Update phone software
Click Update... to search for updates.
If a new software version is available, it's displayed.
Follow the instructions on the screen to update the phone software.
If the software has been updated, there may be some differences in relation to these instructions.
Back to the topic list
Send us your comments
Your feedback means a lot to us. Please let us know how we could make our Device Guide site even better.
500 characters remaining
Enter your comments here then click the 'Send' button.
Please enter a comment