Vodafone Smart N8

Vodafone Smart N8

Android 7.0

I can't send and receive email messages on my Vodafone Smart N8 Android 7.0

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 37

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 37

Find "Accounts"

Press the settings icon.

Step 3 of 37

Find "Accounts"

Press Accounts.

Step 4 of 37

Create new email account

Press Add account.

Step 5 of 37

Create new email account

Press Email.

Step 6 of 37

Create new email account

Press Other.

Step 7 of 37

Create new email account

Press NEXT.

Step 8 of 37

Enter email address

Press Email and key in your email address.

Step 9 of 37

Enter email address

Press NEXT.

Step 10 of 37

Select server type

Press POP3.

Step 11 of 37

Enter password

Press Password and key in the password for your email account.

Step 12 of 37

Enter password

Press NEXT.

Step 13 of 37

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 14 of 37

Enter username

Press the field below "Username" and key in the username for your email account.

Step 15 of 37

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

110
Step 16 of 37

Enter incoming port

Press the field below "Port" and key in 110.

Step 17 of 37

Turn off encryption of incoming email messages

Press the drop down list below "Security".

Step 18 of 37

Turn off encryption of incoming email messages

Press None to turn off the function.

Step 19 of 37

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 20 of 37

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 21 of 37

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 22 of 37

Turn deletion of email messages on server on or off

Press NEXT.

mail.vodafone.ie
Step 23 of 37

Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.

25
Step 24 of 37

Enter outgoing port

Press the field below "Port" and key in 25.

Step 25 of 37

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 26 of 37

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 27 of 37

Turn off SMTP authentication

Press Require login to turn off the function.

Step 28 of 37

Turn off SMTP authentication

Press NEXT.

Step 29 of 37

Select setting for retrieval of new email messages

Press the drop down list next to "Sync frequency".

Step 30 of 37

Select setting for retrieval of new email messages

Press the required setting.

Step 31 of 37

Turn email message notifications on or off

Press Notify me when email arrives to turn the function on or off.

Step 32 of 37

Turn on email message synchronisation

Press Sync emails from this account to turn on the function.

Step 33 of 37

Turn on email message synchronisation

Press NEXT.

Step 34 of 37

Enter email account name

Press the field below "Give this account a name" and key in the required name.

Step 35 of 37

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 36 of 37

Enter sender name

Press FINISH.

Step 37 of 37

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.
Press Other.
Press NEXT.

3 Enter email address

Press Email and key in your email address.
Press NEXT.

4 Select server type

Press POP3.

5 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110.
110

9 Turn off encryption of incoming email messages

Press the drop down list below "Security".
Press None to turn off the function.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.
Press NEXT.

11 Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.
mail.vodafone.ie

12 Enter outgoing port

Press the field below "Port" and key in 25.
25

13 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

14 Turn off SMTP authentication

Press Require login to turn off the function.
Press NEXT.

15 Select setting for retrieval of new email messages

Press the drop down list next to "Sync frequency".
Press the required setting.

16 Turn email message notifications on or off

Press Notify me when email arrives to turn the function on or off.

17 Turn on email message synchronisation

Press Sync emails from this account to turn on the function.
Press NEXT.

18 Enter email account name

Press the field below "Give this account a name" and key in the required name.

19 Enter sender name

Press the field below "Your name" and key in the required sender name.
Press FINISH.

20 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Would you like

Information for your {0}

4gaccessoriesicon-app-storebasket-changebattery-lifebatterybill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblockBrandsbroadband-iconbroadbandcalendarcallcameracasesChatchevron-downchevron-left chevron-right chevron-upclose closecollectionscommunitycontinuouscontractdashboarddatadownload-squareDownloadediterror-circleeyefacebookfilters foldergoidentityLessletterslocationMemorymenumessagemobilemy-vodafonenetwork_signaloperating-systemorderspayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836paymentphotosplay-storeplayplusratingreportreturnroamingscreen-sizesearchsecure-netshoppingsimspinnersquarestechnologytick-simpletop-uptop-upTVtwittervaluevf-tv-iconvodafone warningWeightworld
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone