Sony Xperia Z

Sony Xperia Z

You can't send email messages - Sony Xperia Z

Cause 1 of 2: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 43

Find "Access Point Names"

Press the menu icon.

Step 2 of 43

Find "Access Point Names"

Press Settings.

Step 3 of 43

Find "Access Point Names"

Press More....

Step 4 of 43

Find "Access Point Names"

Press Mobile networks.

Step 5 of 43

Find "Access Point Names"

Press Access Point Names.

Step 6 of 43

Create new data connection

Press the menu icon.

Step 7 of 43

Create new data connection

Press New APN.

Step 8 of 43

Enter data connection name

Press Name.

Step 9 of 43

Enter data connection name

Key in Vodafone Mail and press OK.

Step 10 of 43

Enter APN

Press APN.

Step 11 of 43

Enter APN

Key in live.vodafone.com and press OK.

Step 12 of 43

Enter country code

Press MCC.

Step 13 of 43

Enter country code

Key in 272 and press OK.

Step 14 of 43

Enter network code

Press MNC.

Step 15 of 43

Enter network code

Key in 01 and press OK.

Step 16 of 43

Select authentication type

Press Authentication type.

Step 17 of 43

Select authentication type

Press PAP.

Step 18 of 43

Select APN type

Press APN type.

Step 19 of 43

Select APN type

Key in default and press OK.

Step 20 of 43

Save and activate data connection

Press the menu icon.

Step 21 of 43

Save and activate data connection

Press Save.

Step 22 of 43

Save and activate data connection

Press the field next to Vodafone Mail to activate the data connection.

Step 23 of 43

Save and activate data connection

When the field is marked, the data connection is activated.

Step 24 of 43

Save and activate data connection

Press the home icon to return to standby mode.

Step 25 of 43

Find "Email"

Press the menu icon.

Step 26 of 43

Find "Email"

Press Email.

Step 27 of 43

Create new email account

Press Other email account.

Sony Xperia Z
Step 28 of 43

Enter email address

Key in your email address (such as name@provider.com).

Step 29 of 43

Enter password

Press Password and key in the password for your email account at your email provider.

Step 30 of 43

Enter password

Press Next.
The email account is created.

Step 31 of 43

Select setting for retrieving new email messages

Press the drop down list below Inbox check frequency.

Step 32 of 43

Select setting for retrieving new email messages

Press Manual or the required setting.

Step 33 of 43

Select default email account

Press Send email from this account by default to select a default email account.

Step 34 of 43

Select default email account

When the box next to the menu item is ticked (V), the function is turned on.

Step 35 of 43

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 36 of 43

Turn email message notification on or off

When the box next to the menu item is ticked (V), the function is turned on.

Step 37 of 43

Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.

Step 38 of 43

Turn email message synchronisation on or off

When the box next to the menu item is ticked (V), the function is turned on.

Step 39 of 43

Turn email message synchronisation on or off

Press Next.

Sony Xperia Z
Step 40 of 43

Enter email account name

Key in a name for the email account.

Step 41 of 43

Enter sender name

Press the field below Your name (displayed on outgoing messages) and key in the required sender name.

Step 42 of 43

Retrieve email messages

Press Next.
Wait while your phone retrieves new email messages.

Step 43 of 43

Exit

Press the home icon to return to standby mode.

1 Find "Access Point Names"

Press the menu icon.
Press Settings.
Press More....
Press Mobile networks.
Press Access Point Names.

2 Create new data connection

Press the menu icon.
Press New APN.

3 Enter data connection name

Press Name.
Key in Vodafone Mail and press OK.

4 Enter APN

Press APN.
Key in live.vodafone.com and press OK.

5 Enter country code

Press MCC.
Key in 272 and press OK.

6 Enter network code

Press MNC.
Key in 01 and press OK.

7 Select authentication type

Press Authentication type.
Press PAP.

8 Select APN type

Press APN type.
Key in default and press OK.

9 Save and activate data connection

Press the menu icon.
Press Save.
Press the field next to Vodafone Mail to activate the data connection.
When the field is marked, the data connection is activated.
Press the home icon to return to standby mode.

10 Find "Email"

Press the menu icon.
Press Email.

11 Create new email account

Press Other email account.

12 Enter email address

Key in your email address (such as name@provider.com).
Sony Xperia Z

13 Enter password

Press Password and key in the password for your email account at your email provider.
Press Next.
The email account is created.

14 Select setting for retrieving new email messages

Press the drop down list below Inbox check frequency.
Press Manual or the required setting.

15 Select default email account

Press Send email from this account by default to select a default email account.
When the box next to the menu item is ticked (V), the function is turned on.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.

17 Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Next.

18 Enter email account name

Key in a name for the email account.
Sony Xperia Z

19 Enter sender name

Press the field below Your name (displayed on outgoing messages) and key in the required sender name.

20 Retrieve email messages

Press Next.
Wait while your phone retrieves new email messages.

21 Exit

Press the home icon to return to standby mode.

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