Sony Xperia XA1

Sony Xperia XA1

Android 7.0

I can't send and receive email messages on my Sony Xperia XA1 Android 7.0

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 40

Find "Accounts & sync"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 40

Find "Accounts & sync"

Press the settings icon.

Step 3 of 40

Find "Accounts & sync"

Press Accounts & sync.

Step 4 of 40

Create new email account

Press Add account.

Step 5 of 40

Create new email account

Press Email.

Step 6 of 40

Enter email address

Press Email address and key in your email address.

Step 7 of 40

Enter email address

Press NEXT.

Step 8 of 40

Enter password

Press Password and key in the password for your email account.

Step 9 of 40

Enter password

Press NEXT.

Step 10 of 40

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 40

Select server type

Press POP3.

Step 12 of 40

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 40

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

110
Step 14 of 40

Enter incoming port

Press the field below "Port" and key in 110.

Step 15 of 40

Turn encryption of incoming email off

Press the drop down list below "Security type".

Step 16 of 40

Turn encryption of incoming email off

Press None to turn off the function.

Step 17 of 40

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 18 of 40

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 40

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 40

Turn deletion of email messages on server on or off

Press NEXT.

mail.vodafone.ie
Step 21 of 40

Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.

25
Step 22 of 40

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 40

Turn encryption of outgoing email off

Press the drop down list below "Security type".

Step 24 of 40

Turn encryption of outgoing email off

Press None to turn off the function.

Step 25 of 40

Turn off SMTP authentication

Press the indicator next to "Require sign-in" to turn off the function.

Step 26 of 40

Turn off SMTP authentication

Press NEXT.

Step 27 of 40

Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.

Step 28 of 40

Select setting for retrieval of new email messages

Press the drop down list below "Automatically (Every 5 minutes)".

Step 29 of 40

Select setting for retrieval of new email messages

Press the required setting.

Step 30 of 40

Select setting for retrieval of new email messages

To turn on manual retrieval of email messages, press Manually.

Step 31 of 40

Select setting for retrieval of new email messages

Press the drop down list below "Messages to sync".

Step 32 of 40

Select setting for retrieval of new email messages

Press the required setting.

Step 33 of 40

Turn on email message synchronisation

Press Sync email to turn on the function.

Step 34 of 40

Turn on email message synchronisation

Press NEXT.

Step 35 of 40

Select notification for new email messages

Press the required setting.

Step 36 of 40

Select notification for new email messages

Press NEXT.

Step 37 of 40

Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

Step 38 of 40

Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

Step 39 of 40

Enter sender name

Press FINISH SETUP.

Step 40 of 40

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts & sync"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.
Press NEXT.

4 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110.
110

9 Turn encryption of incoming email off

Press the drop down list below "Security type".
Press None to turn off the function.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.
Press NEXT.

11 Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie.
mail.vodafone.ie

12 Enter outgoing port

Press the field below "Port" and key in 25.
25

13 Turn encryption of outgoing email off

Press the drop down list below "Security type".
Press None to turn off the function.

14 Turn off SMTP authentication

Press the indicator next to "Require sign-in" to turn off the function.
Press NEXT.

15 Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.
Press the drop down list below "Automatically (Every 5 minutes)".
Press the required setting.
To turn on manual retrieval of email messages, press Manually.
Press the drop down list below "Messages to sync".
Press the required setting.

16 Turn on email message synchronisation

Press Sync email to turn on the function.
Press NEXT.

17 Select notification for new email messages

Press the required setting.
Press NEXT.

18 Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

19 Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
Press FINISH SETUP.

20 Return to the home screen

Press the Home key to return to the home screen.

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