Samsung Galaxy S5

Samsung Galaxy S5

You can't receive email messages - Samsung Galaxy S5

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 31

Find "Email"

Press Apps.

Step 2 of 31

Find "Email"

Press Email.

Step 3 of 31

Enter email address

Press Email address and key in your email address.

Step 4 of 31

Enter password

Press Password and key in the password for your email account.

Step 5 of 31

Enter password

Press Next.

Step 6 of 31

Select server type

Press POP3 account.

Step 7 of 31

Enter username

Press the field below "Username" and key in the username for your email account.

Step 8 of 31

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 9 of 31

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 10 of 31

Turn off encryption of incoming email messages

Press None.

Step 11 of 31

Enter incoming port

Press the field below "Port" and key in 110

Step 12 of 31

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 13 of 31

Turn deletion of email messages on server on or off

Press Never or When deleted from Inbox.

Step 14 of 31

Turn deletion of email messages on server on or off

Press Next.

Step 15 of 31

Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie

Step 16 of 31

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 17 of 31

Turn off encryption of outgoing email messages

Press None.

Step 18 of 31

Enter outgoing port

Press the field below "Port" and key in 25

Step 19 of 31

Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.

Step 20 of 31

Turn off SMTP authentication

Press Next.

Step 21 of 31

Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".

Step 22 of 31

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 23 of 31

Select settings for retrieval of new email messages

Press the drop down list below "Peak schedule".

Step 24 of 31

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 25 of 31

Turn email message synchronisation on or off

Press Sync Email to turn the function on or off.

Step 26 of 31

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 27 of 31

Turn email message notification on or off

Press Next.

Step 28 of 31

Enter email account name

Press the field below "Give this account a name (Optional)" and key in the required name.

Step 29 of 31

Enter sender name

Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.

Step 30 of 31

Finish setup

Press Done.Wait while your phone retrieves new email messages.

Step 31 of 31

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Email"

Press Apps.
Press Email.

2 Enter email address

Press Email address and key in your email address.

3 Enter password

Press Password and key in the password for your email account.
Press Next.

4 Select server type

Press POP3 account.

5 Enter username

Press the field below "Username" and key in the username for your email account.

6 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

7 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When deleted from Inbox.
Press Next.

10 Enter outgoing server

Press the field below "SMTP server" and key in mail.vodafone.ie

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None.

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn off SMTP authentication

Press Require sign-in until the display tells you that the function is turned off.
Press Next.

14 Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".
Press Manual or the required period.
Press the drop down list below "Peak schedule".
Press Manual or the required period.

15 Turn email message synchronisation on or off

Press Sync Email to turn the function on or off.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.
Press Next.

17 Enter email account name

Press the field below "Give this account a name (Optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.

19 Finish setup

Press Done.
Wait while your phone retrieves new email messages.

20 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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