Nokia Lumia 820

Nokia Lumia 820

The touch screen isn't responding - Nokia Lumia 820

Cause 1 of 1: The device is locked

If the device is locked, the touch screen isn't responding.

Solution: Turn off key lock.

Nokia Lumia 820
Step 1 of 8

Select option

Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.

Step 2 of 8

1a - Turn key lock on or off

To turn on the key lock:
Briefly press On/Off.

Step 3 of 8

1a - Turn key lock on or off

To turn off the key lock:
Briefly press On/Off.
Slide your finger upwards.

Step 4 of 8

1b - Select setting for automatic key lock

Slide your finger left on the display.
Press Settings.

Step 5 of 8

1b - Select setting for automatic key lock

Press lock screen.

Step 6 of 8

1b - Select setting for automatic key lock

Press the field below Screen times out after.

Step 7 of 8

1b - Select setting for automatic key lock

Press the required interval.

Step 8 of 8

1b - Select setting for automatic key lock

Press the Home key to return to standby mode.

1 Select option

Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
Nokia Lumia 820

2 1a - Turn key lock on or off

To turn on the key lock:
Briefly press On/Off.
To turn off the key lock:
Briefly press On/Off.
Slide your finger upwards.

3 1b - Select setting for automatic key lock

Slide your finger left on the display.
Press Settings.
Press lock screen.
Press the field below Screen times out after.
Press the required interval.
Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device
4g accessories icon-app-store basket-change battery-life battery bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block Brands broadband-icon broadband calendar call camera cases Chat chevron-down chevron-left chevron-right chevron-up close close collections€€ community continuous contract dashboard data download-square Download edit error-circle eye facebook filters folder go identity Less letters location Memory menu message mobile my-vodafone network_signal operating-system orders payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment photos play-store play plus rating report return roaming screen-size search secure-net shopping sim spinner squares technology tick-simple top-up top-up TV twitter value vf-tv-icon vodafone warning Weight world
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone