Nokia Lumia 1020

Nokia Lumia 1020

You can't send email messages - Nokia Lumia 1020

Cause 1 of 2: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 24

Find "email+accounts"

Slide your finger left across the display to open the main menu.Press Settings.

Step 2 of 24

Find "email+accounts"

Press email+accounts.

Step 3 of 24

Create new email account

Press add an account.

Step 4 of 24

Select email provider

Press the required provider or advanced setup.

Step 5 of 24

Enter email address

Press the field below "Email address" and key in your email address.

Step 6 of 24

Enter password

Press the field below "Password" and key in the password for your email account.

Step 7 of 24

Enter password

Press next.

Step 8 of 24

Select account type

Press Internet email.

Step 9 of 24

Enter email account name

Press the field below "Account name" and key in the required name.

Step 10 of 24

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 11 of 24

Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

Step 12 of 24

Select server type

Press the field below "Account type".

Step 13 of 24

Select server type

Press POP3.

Step 14 of 24

Enter username

Press the field below "Username" and key in the username for your email account.

Step 15 of 24

Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in mail.vodafone.ie

Step 16 of 24

Turn off SMTP authentication

Press Outgoing server requires authentication until the display tells you that the function is turned off.

Step 17 of 24

Edit advanced settings

Press advanced settings.

Step 18 of 24

Turn off encryption of email messages

Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned off.

Step 19 of 24

Select setting for retrieval of new email messages

Press the field below "Download new content".

Step 20 of 24

Select setting for retrieval of new email messages

Press the required interval or manually.

Step 21 of 24

Select period for synchronisation of email messages

Press the field below "Download email from".

Step 22 of 24

Select period for synchronisation of email messages

Press the required period or any time.

Step 23 of 24

Finish setup

Press sign in.

Step 24 of 24

Return to the home screen

Press the Home key to return to the home screen.

1 Find "email+accounts"

Slide your finger left across the display to open the main menu.
Press Settings.
Press email+accounts.

2 Create new email account

Press add an account.

3 Select email provider

Press the required provider or advanced setup.

4 Enter email address

Press the field below "Email address" and key in your email address.

5 Enter password

Press the field below "Password" and key in the password for your email account.
Press next.

6 Select account type

Press Internet email.

7 Enter email account name

Press the field below "Account name" and key in the required name.

8 Enter sender name

Press the field below "Your name" and key in the required sender name.

9 Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

10 Select server type

Press the field below "Account type".
Press POP3.

11 Enter username

Press the field below "Username" and key in the username for your email account.

12 Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in mail.vodafone.ie

13 Turn off SMTP authentication

Press Outgoing server requires authentication until the display tells you that the function is turned off.

14 Edit advanced settings

Press advanced settings.

15 Turn off encryption of email messages

Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned off.

16 Select setting for retrieval of new email messages

Press the field below "Download new content".
Press the required interval or manually.

17 Select period for synchronisation of email messages

Press the field below "Download email from".
Press the required period or any time.

18 Finish setup

Press sign in.

19 Return to the home screen

Press the Home key to return to the home screen.

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