Nokia Lumia 1020

Nokia Lumia 1020

It's not possible to leave a voice message on your phone - Nokia Lumia 1020

Cause 3 of 3: Voice calls are not diverted to your voicemail

Missed calls are only diverted to your voicemail if the correct divert settings have been selected. You can change the settings in the phone menu.

Solution: Divert calls to your voicemail.

Step 1 of 7

Find "settings"

Press the phone icon.

Step 2 of 7

Find "settings"

Press the dots in the bottom right corner of the display.

Step 3 of 7

Find "settings"

Press settings.

Step 4 of 7

Turn on divert

Press the indicator next to "Call forwarding" until the function is turned on.

Step 5 of 7

Divert calls to voicemail

Press the field below "Call forwarding".

Step 6 of 7

Divert calls to voicemail

Key in (prefix) 5 (your phone number) and press save.

Step 7 of 7

Return to the home screen

Press the Home key to return to the home screen.

1 Find "settings"

Press the phone icon.
Press the dots in the bottom right corner of the display.
Press settings.

2 Turn on divert

Press the indicator next to "Call forwarding" until the function is turned on.

3 Divert calls to voicemail

Press the field below "Call forwarding".
Key in (prefix) 5 (your phone number) and press save.

4 Return to the home screen

Press the Home key to return to the home screen.

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