Microsoft Lumia 950 XL

Microsoft Lumia 950 XL

Windows Phone 10.0

I can't make voice calls on my Microsoft Lumia 950 XL Windows Phone 10.0

Cause 5 of 13: The selected network mode is not available

If you've set your phone to use a specific network mode, it can't get a network connection if the selected network mode is out of range.

Solution: Turn on automatic network mode selection.

Step 1 of 8

Find "SIM settings"

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Find "SIM settings"

Press All settings.

Step 3 of 8

Find "SIM settings"

Press Network & wireless.

Step 4 of 8

Find "SIM settings"

Press Mobile & SIM.

Step 5 of 8

Find "SIM settings"

Press SIM settings.

Step 6 of 8

Select network mode

Press the drop down list below "Highest connection speed".

Step 7 of 8

Select network mode

Press the required network mode.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "SIM settings"

Slide your finger downwards starting from the top of the screen.
Press All settings.
Press Network & wireless.
Press Mobile & SIM.
Press SIM settings.

2 Select network mode

Press the drop down list below "Highest connection speed".
Press the required network mode.
There may be different network modes available depending on where you are. Depending on the network mode selected, your phone will always find the network with the highest data speed and best signal.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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