Microsoft Lumia 950

Microsoft Lumia 950

Windows Phone 10.0

I can't start my Microsoft Lumia 950 Windows Phone 10.0

Cause 6 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 14

Find "Sign-in options"

Slide your finger downwards starting from the top of the screen.

Step 2 of 14

Find "Sign-in options"

Press All settings.

Step 3 of 14

Find "Sign-in options"

Press Personalisation.

Step 4 of 14

Find "Sign-in options"

Press Lock screen.

Step 5 of 14

Find "Sign-in options"

Press Sign-in options.

Step 6 of 14

Turn on use of phone lock code

Press Add.

Step 7 of 14

Turn on use of phone lock code

Press the field below "Password" and key in the password for your Microsoft account.

Step 8 of 14

Turn on use of phone lock code

Press save.

Step 9 of 14

Turn on use of phone lock code

Press New PIN and key in the required phone lock code.

Step 10 of 14

Turn on use of phone lock code

Press Confirm PIN and key in the phone lock code again.

Step 11 of 14

Turn on use of phone lock code

Press OK.

Step 12 of 14

Turn off use of phone lock code

Press Remove.

Step 13 of 14

Turn off use of phone lock code

Press Remove.

Step 14 of 14

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Sign-in options"

Slide your finger downwards starting from the top of the screen.
Press All settings.
Press Personalisation.
Press Lock screen.
Press Sign-in options.

2 Turn on use of phone lock code

Press Add.
Press the field below "Password" and key in the password for your Microsoft account.
Press save.
Press New PIN and key in the required phone lock code.
Press Confirm PIN and key in the phone lock code again.
Press OK.

3 Turn off use of phone lock code

Press Remove.
Press Remove.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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