Microsoft Lumia 550

Microsoft Lumia 550

Windows Phone 10.0

I can't receive voice messages on my Microsoft Lumia 550 Windows Phone 10.0

Cause 2 of 4: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 14

Open phone

Press the phone icon.

Step 2 of 14

Divert all calls

Press Dial pad.

**21*(prefix) 5 (your phone number)#
Step 3 of 14

Divert all calls

Key in **21*(prefix) 5 (your phone number)# and press Call.

Step 4 of 14

Divert all calls

Press Close.

Step 5 of 14

Divert missed calls

Press Dial pad.

**61*(prefix) 5 (your phone number)*20#
Step 6 of 14

Divert missed calls

Key in **61*(prefix) 5 (your phone number)*20# and press Call.

Step 7 of 14

Divert missed calls

Press Close.

Step 8 of 14

Divert if unavailable

Press Dial pad.

**62*(prefix) 5 (your phone number)#
Step 9 of 14

Divert if unavailable

Key in **62*(prefix) 5 (your phone number)# and press Call.

Step 10 of 14

Divert if unavailable

Press Close.

Step 11 of 14

Divert if busy

Press Dial pad.

**67*(prefix) 5 (your phone number)#
Step 12 of 14

Divert if busy

Key in **67*(prefix) 5 (your phone number)# and press Call.

Step 13 of 14

Divert if busy

Press Close.

Step 14 of 14

Return to the home screen

Press the Home key to return to the home screen.

1 Open phone

Press the phone icon.

2 Divert all calls

Press Dial pad.
Key in **21*(prefix) 5 (your phone number)# and press Call.
**21*(prefix) 5 (your phone number)#
Press Close.

3 Divert missed calls

Press Dial pad.
Key in **61*(prefix) 5 (your phone number)*20# and press Call.
**61*(prefix) 5 (your phone number)*20#
Press Close.

4 Divert if unavailable

Press Dial pad.
Key in **62*(prefix) 5 (your phone number)# and press Call.
**62*(prefix) 5 (your phone number)#
Press Close.

5 Divert if busy

Press Dial pad.
Key in **67*(prefix) 5 (your phone number)# and press Call.
**67*(prefix) 5 (your phone number)#
Press Close.

6 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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