Microsoft Lumia 550

Microsoft Lumia 550

Windows Phone 10.0

I can't make voice calls on my Microsoft Lumia 550 Windows Phone 10.0

Cause 1 of 2: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls on your phone.

Solution: Cancel all diverts.

Step 1 of 5

Open phone

Press the phone icon.

Step 2 of 5

Cancel all diverts

Press Dial pad.

##002#
Step 3 of 5

Cancel all diverts

Key in ##002# and press Call.

Step 4 of 5

Cancel all diverts

Press Close.

Step 5 of 5

Return to the home screen

Press the Home key to return to the home screen.

1 Open phone

Press the phone icon.

2 Cancel all diverts

Press Dial pad.
Key in ##002# and press Call.
##002#
Press Close.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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