Huawei Y5 II

Huawei Y5 II

Android 5.1

I can't make voice calls on my Huawei Y5 II Android 5.1

Cause 13 of 14: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan but is turned on on your phone, you can't make calls when roaming.

Solution: Turn off your own caller identification.

Step 1 of 9

Find "Caller ID"

Press Settings.

Step 2 of 9

Find "Caller ID"

Press All.

Step 3 of 9

Find "Caller ID"

Press More.

Step 4 of 9

Find "Caller ID"

Press Call.

Step 5 of 9

Find "Caller ID"

Press Additional settings.

Step 6 of 9

Find "Caller ID"

Press Caller ID.

Step 7 of 9

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 8 of 9

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Caller ID"

Press Settings.

Press All.

Press More.

Press Call.

Press Additional settings.

Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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