HTC U11

HTC U11

Android 7.1

I can't send and receive email messages on my HTC U11 Android 7.1

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 42

Find "Accounts & sync"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 42

Find "Accounts & sync"

Press the settings icon.

Step 3 of 42

Find "Accounts & sync"

Press Accounts & sync.

Step 4 of 42

Create new email account

Press the new account icon.

Step 5 of 42

Create new email account

Press Mail.

Step 6 of 42

Enter email address

Press Email address and key in your email address.

Step 7 of 42

Enter password

Press Password and key in the password for your email account.

Step 8 of 42

Enter password

Press NEXT.

Step 9 of 42

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 42

Select server type

Press the field below "PROTOCOL".

Step 11 of 42

Select server type

Press POP.

Step 12 of 42

Enter username

Press the field below "USERNAME" and key in the username for your email account.

Step 13 of 42

Enter incoming server

Press the field below "POP SERVER" and key in the name of your email provider's incoming server.

Step 14 of 42

Turn off encryption of incoming email messages

Press the field below "SECURITY TYPE".

Step 15 of 42

Turn off encryption of incoming email messages

Press None to turn off the function.

110
Step 16 of 42

Enter incoming port

Press the field below "SERVER PORT" and key in 110.

Step 17 of 42

Enter incoming port

Press NEXT.

mail.vodafone.ie
Step 18 of 42

Enter outgoing server

Press the field below "SMTP SERVER" and key in mail.vodafone.ie.

Step 19 of 42

Turn off encryption of outgoing email messages

Press the field below "SECURITY TYPE".

Step 20 of 42

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 21 of 42

Enter outgoing port

Press the field below "SERVER PORT" and key in 25.

Step 22 of 42

Turn off SMTP authentication

Press the field next to "Login required" to turn off the function.

Step 23 of 42

Turn off SMTP authentication

Press NEXT.

Step 24 of 42

Enter email account name

Press the field below "ACCOUNT NAME" and key in the required name.

Step 25 of 42

Enter sender name

Press the field below "YOUR NAME" and key in the required sender name.

Step 26 of 42

Enter sender name

Press FINISH.

Step 27 of 42

Return to the home screen

Press the Home key to return to the home screen.

Step 28 of 42

Find "Sync, Send & Receive"

Press the main menu icon.

Step 29 of 42

Find "Sync, Send & Receive"

Press Mail.

Step 30 of 42

Find "Sync, Send & Receive"

Slide your finger right starting from the left side of the screen.

Step 31 of 42

Find "Sync, Send & Receive"

Press the required email account.

Step 32 of 42

Find "Sync, Send & Receive"

Press the menu icon.

Step 33 of 42

Find "Sync, Send & Receive"

Press Settings.

Step 34 of 42

Find "Sync, Send & Receive"

Press Sync, Send & Receive.

Step 35 of 42

Select setting for retrieval of new email messages

Press Peak time sync.

Step 36 of 42

Select setting for retrieval of new email messages

Press the required setting.

Step 37 of 42

Select setting for retrieval of new email messages

Press Off-peak sync.

Step 38 of 42

Select setting for retrieval of new email messages

Press the required setting.

Step 39 of 42

Select setting for retrieval of new email messages

Press the Return key.

Step 40 of 42

Turn email message notifications on or off

Press Notification settings.

Step 41 of 42

Turn email message notifications on or off

Press the field next to "Email notifications" to turn the function on or off.

Step 42 of 42

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts & sync"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.

2 Create new email account

Press the new account icon.
Press Mail.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press the field below "PROTOCOL".
Press POP.

6 Enter username

Press the field below "USERNAME" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP SERVER" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the field below "SECURITY TYPE".
Press None to turn off the function.

9 Enter incoming port

Press the field below "SERVER PORT" and key in 110.
110
Press NEXT.

10 Enter outgoing server

Press the field below "SMTP SERVER" and key in mail.vodafone.ie.
mail.vodafone.ie

11 Turn off encryption of outgoing email messages

Press the field below "SECURITY TYPE".
Press None to turn off the function.

12 Enter outgoing port

Press the field below "SERVER PORT" and key in 25.
25

13 Turn off SMTP authentication

Press the field next to "Login required" to turn off the function.
Press NEXT.

14 Enter email account name

Press the field below "ACCOUNT NAME" and key in the required name.

15 Enter sender name

Press the field below "YOUR NAME" and key in the required sender name.
Press FINISH.

16 Return to the home screen

Press the Home key to return to the home screen.

17 Find "Sync, Send & Receive"

Press the main menu icon.
Press Mail.
Slide your finger right starting from the left side of the screen.
Press the required email account.
Press the menu icon.
Press Settings.
Press Sync, Send & Receive.

18 Select setting for retrieval of new email messages

Press Peak time sync.
Press the required setting.
Press Off-peak sync.
Press the required setting.
Press the Return key.

19 Turn email message notifications on or off

Press Notification settings.
Press the field next to "Email notifications" to turn the function on or off.

20 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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