HTC U11

HTC U11

Android 7.1

I can't start my HTC U11 Android 7.1

Cause 6 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 15

Find "Fingerprint scanner"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 15

Find "Fingerprint scanner"

Press the settings icon.

Step 3 of 15

Find "Fingerprint scanner"

Press Fingerprint scanner.

Step 4 of 15

Create phone lock code using a fingerprint

Press Add fingerprint.

Step 5 of 15

Create phone lock code using a fingerprint

Press the required setting and follow the instructions on the screen to create an additional phone lock code.

Step 6 of 15

Create phone lock code using a fingerprint

Follow the instructions on the screen to add your fingerprint.

Step 7 of 15

Create phone lock code using a fingerprint

Press DONE.

Step 8 of 15

Return to the home screen

Press the Home key to return to the home screen.

Step 9 of 15

Turn off use of phone lock code

Slide two fingers downwards starting from the top of the screen.

Step 10 of 15

Turn off use of phone lock code

Press the settings icon.

Step 11 of 15

Turn off use of phone lock code

Press Security.

Step 12 of 15

Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.

Step 13 of 15

Turn off use of phone lock code

Press None.

Step 14 of 15

Turn off use of phone lock code

Press YES, REMOVE.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Fingerprint scanner"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Fingerprint scanner.

2 Create phone lock code using a fingerprint

Press Add fingerprint.
Press the required setting and follow the instructions on the screen to create an additional phone lock code.
Follow the instructions on the screen to add your fingerprint.
Press DONE.

3 Return to the home screen

Press the Home key to return to the home screen.

4 Turn off use of phone lock code

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Security.
Press Screen lock and key in the current phone lock code.
Press None.
Press YES, REMOVE.

5 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
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