HTC U11

HTC U11

Android 7.1

I can't use the internet connection on my HTC U11 Android 7.1

Cause 1 of 4: Your phone hasn't been correctly set up for internet

Several functions on your phone require an internet connection, e.g. the internet browser, sending of email messages and installing apps.

Solution: Set up your phone for internet.

Step 1 of 21

Find "Access point names"

Find "Access point names"

Step 2 of 21

Find "Access point names"

Press the settings icon.

Step 3 of 21

Find "Access point names"

Press Mobile data.

Step 4 of 21

Find "Access point names"

Press Access point names.

Step 5 of 21

Create new data connection

Press the new data connection icon.

Step 6 of 21

Create new data connection

Press Name.

Vodafone Internet
Step 7 of 21

Create new data connection

Key in Vodafone Internet and press OK.

Step 8 of 21

Enter APN

Press APN.

live.vodafone.com
Step 9 of 21

Enter APN

Key in live.vodafone.com and press OK.

Step 10 of 21

Enter country code

Press MCC.

272
Step 11 of 21

Enter country code

Key in 272 and press OK.

Step 12 of 21

Enter network code

Press MNC.

01
Step 13 of 21

Enter network code

Key in 01 and press OK.

Step 14 of 21

Select authentication type

Press Authentication type.

Step 15 of 21

Select authentication type

Press PAP.

Step 16 of 21

Select APN type

Press APN type.

default
Step 17 of 21

Select APN type

Key in default and press OK.

Step 18 of 21

Save data connection

Press the menu icon.

Step 19 of 21

Save data connection

Press Save.

Step 20 of 21

Save data connection

Press the field next to the data connection to activate it.

Step 21 of 21

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Access point names"

Find "Access point names"
Press the settings icon.
Press Mobile data.
Press Access point names.

2 Create new data connection

Press the new data connection icon.
Press Name.
Key in Vodafone Internet and press OK.
Vodafone Internet

3 Enter APN

Press APN.
Key in live.vodafone.com and press OK.
live.vodafone.com

4 Enter country code

Press MCC.
Key in 272 and press OK.
272

5 Enter network code

Press MNC.
Key in 01 and press OK.
01

6 Select authentication type

Press Authentication type.
Press PAP.

7 Select APN type

Press APN type.
Key in default and press OK.
default

8 Save data connection

Press the menu icon.
Press Save.
Press the field next to the data connection to activate it.

9 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause
4gaccessoriesicon-app-storebasket-changebattery-lifebatterybill-pay-phones-icon4C91DB73-75FE-4565-8F69-BC6C675B1EA1binblockBrandsbroadband-iconbroadbandcalendarcallcameracasesChatchevron-downchevron-left chevron-right chevron-upclose closecollectionscommunitycontinuouscontractdashboarddatadownload-squareDownloadediterror-circleeyefacebookfilters foldergoidentityLessletterslocationMemorymenumessagemobilemy-vodafonenetwork_signaloperating-systemorderspayg-phones-iconF86C85F6-FFFF-4C62-8F9A-45D7251FC836paymentphotosplay-storeplayplusratingreportreturnroamingscreen-sizesearchsecure-netshoppingsimspinnersquarestechnologytick-simpletop-uptop-upTVtwittervaluevf-tv-iconvodafone warningWeightworld
Close dialog
Skip to content

Login to My Vodafone

Close dialog
Skip to content

Register with My Vodafone