HTC One SV

HTC One SV

You can't start up your phone - HTC One SV

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 28

Find "Screen lock"

Press the menu icon.

Step 2 of 28

Find "Screen lock"

Press Settings.

Step 3 of 28

Find "Screen lock"

Press Security.

Step 4 of 28

Find "Screen lock"

Press Screen lock.

HTC One SV
Step 5 of 28

Select option

Select one of the following options:
Create phone lock code using face recognition, go to 2a.
Create phone lock code using a pattern, go to 2b.
Create phone lock code using a PIN, go to 2c.
Create phone lock code using a password, go to 2d.
Turn off use of phone lock code, go to 2e.

Step 6 of 28

2a - Create phone lock code using face recognition

Press Face Unlock.

Step 7 of 28

2a - Create phone lock code using face recognition

Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.

Step 8 of 28

2a - Create phone lock code using face recognition

Press Continue.

Step 9 of 28

2a - Create phone lock code using face recognition

Press Pattern or PIN.

Step 10 of 28

2a - Create phone lock code using face recognition

If you select Pattern:

Step 11 of 28

2a - Create phone lock code using face recognition

Press and drag a point to connect at least four points.

Step 12 of 28

2a - Create phone lock code using face recognition

Press Continue.
Repeat the selected phone lock code to confirm.

Step 13 of 28

2a - Create phone lock code using face recognition

Press Confirm.

Step 14 of 28

2a - Create phone lock code using face recognition

If you select PIN:

Step 15 of 28

2a - Create phone lock code using face recognition

Key in the required phone lock code and press Continue.

Step 16 of 28

2a - Create phone lock code using face recognition

Key in the phone lock code again and press OK.

Step 17 of 28

2b - Create phone lock code using a pattern

Press Pattern.

Step 18 of 28

2b - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 19 of 28

2b - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 20 of 28

2b - Create phone lock code using a pattern

Press Confirm.

Step 21 of 28

2c - Create phone lock code using a PIN

Press PIN.

Step 22 of 28

2c - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 23 of 28

2c - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 24 of 28

2d - Create phone lock code using a password

Press Password.

Step 25 of 28

2d - Create phone lock code using a password

Key in the required phone lock code and press Continue.

Step 26 of 28

2d - Create phone lock code using a password

Key in the phone lock code again and press OK.

Step 27 of 28

2e - Turn off use of phone lock code

Press None.

Step 28 of 28

Exit

Press the Home key to return to standby mode.

1 Find "Screen lock"

Press the menu icon.
Press Settings.
Press Security.
Press Screen lock.

2 Select option

Select one of the following options:
Create phone lock code using face recognition, go to 2a.
Create phone lock code using a pattern, go to 2b.
Create phone lock code using a PIN, go to 2c.
Create phone lock code using a password, go to 2d.
Turn off use of phone lock code, go to 2e.
HTC One SV

3 2a - Create phone lock code using face recognition

Press Face Unlock.
Press Continue.
Hold your phone in front of your face and centre your face in the circle displayed.
Wait while your phone registers your face.
Press Continue.
Press Pattern or PIN.
If you select Pattern:
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.
If you select PIN:
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

4 2b - Create phone lock code using a pattern

Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.

5 2c - Create phone lock code using a PIN

Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

6 2d - Create phone lock code using a password

Press Password.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

7 2e - Turn off use of phone lock code

Press None.

8 Exit

Press the Home key to return to standby mode.

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