HTC One SV

HTC One SV

You can't receive email messages - HTC One SV

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 41

Find "Access Point Names"

Press the menu icon.

Step 2 of 41

Find "Access Point Names"

Press Settings.

Step 3 of 41

Find "Access Point Names"

Press Mobile network.

Step 4 of 41

Find "Access Point Names"

Press Access Point Names.

Step 5 of 41

Create new data connection

Press Menu.

Step 6 of 41

Create new data connection

Press New APN.

Step 7 of 41

Enter data connection name

Press Name.

Step 8 of 41

Enter data connection name

Key in Vodafone Mail and press OK.

Step 9 of 41

Enter APN

Press APN.
Key in live.vodafone.com

Step 10 of 41

Enter APN

Press OK.

Step 11 of 41

Enter country code

Press MCC.

Step 12 of 41

Enter country code

Key in 272 and press OK.

Step 13 of 41

Enter network code

Press MNC.

Step 14 of 41

Enter network code

Key in 01 and press OK.

Step 15 of 41

Select authentication type

Press Authentication type.

Step 16 of 41

Select authentication type

Press PAP.

Step 17 of 41

Select APN type

Press APN type.

Step 18 of 41

Select APN type

Key in default and press OK.

Step 19 of 41

Select data bearer

Press Bearer.

Step 20 of 41

Select data bearer

Press Unspecified.

Step 21 of 41

Save and activate data connection

Press Menu.

Step 22 of 41

Save and activate data connection

Press Save.

Step 23 of 41

Save and activate data connection

Press the field next to Vodafone Mail to fill in the field.

Step 24 of 41

Save and activate data connection

Press the Home key to return to standby mode.

Step 25 of 41

Find "Mail"

Press the menu icon.

Step 26 of 41

Find "Mail"

Press Mail.

Step 27 of 41

Create new email account

Press Other (POP3/IMAP).

HTC One SV
Step 28 of 41

Enter email address

Key in your email address (such as name@provider.com).

Step 29 of 41

Enter password

Press Password and key in the password for your email account at your email provider.

Step 30 of 41

Enter password

Press Next.

HTC One SV
Step 31 of 41

Enter email account name

Key in a name for your email account

Step 32 of 41

Enter sender name

Press the field below Your name and key in the required sender name.

Step 33 of 41

Retrieve email messages

Press Finish setup.
Wait while your phone retrieves new email messages.

Step 34 of 41

Edit email account settings

Press Menu.

Step 35 of 41

Edit email account settings

Press Settings.

Step 36 of 41

Select settings for synchronisation of email messages

Press Sync, Send & Receive.

Step 37 of 41

Select settings for synchronisation of email messages

Press Peak time sync.

Step 38 of 41

Select settings for synchronisation of email messages

Press Smart Sync, Manual or the required interval.

Step 39 of 41

Select settings for synchronisation of email messages

Press Off-peak sync.

Step 40 of 41

Select settings for synchronisation of email messages

Press Smart Sync, Manual or the required interval.

Step 41 of 41

Exit

Press the Home key to return to standby mode.

1 Find "Access Point Names"

Press the menu icon.
Press Settings.
Press Mobile network.
Press Access Point Names.

2 Create new data connection

Press Menu.
Press New APN.

3 Enter data connection name

Press Name.
Key in Vodafone Mail and press OK.

4 Enter APN

Press APN.
Key in live.vodafone.com
Press OK.

5 Enter country code

Press MCC.
Key in 272 and press OK.

6 Enter network code

Press MNC.
Key in 01 and press OK.

7 Select authentication type

Press Authentication type.
Press PAP.

8 Select APN type

Press APN type.
Key in default and press OK.

9 Select data bearer

Press Bearer.
Press Unspecified.

10 Save and activate data connection

Press Menu.
Press Save.
Press the field next to Vodafone Mail to fill in the field.
Press the Home key to return to standby mode.

11 Find "Mail"

Press the menu icon.
Press Mail.

12 Create new email account

Press Other (POP3/IMAP).

13 Enter email address

Key in your email address (such as name@provider.com).
HTC One SV

14 Enter password

Press Password and key in the password for your email account at your email provider.
Press Next.

15 Enter email account name

Key in a name for your email account
HTC One SV

16 Enter sender name

Press the field below Your name and key in the required sender name.

17 Retrieve email messages

Press Finish setup.
Wait while your phone retrieves new email messages.

18 Edit email account settings

Press Menu.
Press Settings.

19 Select settings for synchronisation of email messages

Press Sync, Send & Receive.
Press Peak time sync.
Press Smart Sync, Manual or the required interval.
Press Off-peak sync.
Press Smart Sync, Manual or the required interval.

20 Exit

Press the Home key to return to standby mode.

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