HTC 7 Trophy

HTC 7 Trophy

You can't receive email messages - HTC 7 Trophy

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 28

Find "email & accounts"

Press arrow right to access the main menu.

Step 2 of 28

Find "email & accounts"

Press Settings.

Step 3 of 28

Find "email & accounts"

Press email & accounts.

Step 4 of 28

Create new email account

Press add an account.

Step 5 of 28

Create new email account

Press advanced setup.

Step 6 of 28

Enter email address

Press the field below Email address and key in your email address.

Step 7 of 28

Enter password

Press the field below Password and key in the password for your email account at your email provider.

Step 8 of 28

Enter password

Press next.

Step 9 of 28

Select account type

Press Internet email account.

Step 10 of 28

Enter name

Press the field below Account name and key in Vodafone Mail

Step 11 of 28

Enter sender name

Press the field below Your name and key in the name you want to use as sender in your email messages.

Step 12 of 28

Enter incoming server

Press the field below Incoming email server and key in the name or IP address of your email provider's incoming server.

Step 13 of 28

Select server type

Press Choose an account type.

Step 14 of 28

Select server type

Press POP3.

Step 15 of 28

Enter username

Press the field below Username and key in the username for your email account at your email provider.

Step 16 of 28

Enter outgoing server

Press the field below Outgoing (SMTP) email server and key in mail.vodafone.ie

Step 17 of 28

Turn on SMTP authentication

Press Outgoing server requires authentication.

Step 18 of 28

Turn on SMTP authentication

When the box next to the menu item is ticked (V), the function is turned on.

Step 19 of 28

Turn on use of the same username and password

Press Use the same username and password for sending email.

Step 20 of 28

Turn on use of the same username and password

When the box next to the menu item is ticked (V), the function is turned on.

Step 21 of 28

Edit advanced settings

Press advanced settings.

Step 22 of 28

Turn off SSL encryption

Press Require SSL for incoming email and Require SSL for outgoing email to turn off the function.
When the box next to the menu item is empty, the function is turned off.

Step 23 of 28

Select setting for retrieving new email messages

Press the field below Download new content.

Step 24 of 28

Select setting for retrieving new email messages

Press the required period or manually.

Step 25 of 28

Select time for retrieving email messages

Press the field below Download email from.

Step 26 of 28

Select time for retrieving email messages

Press the required period or any time.

Step 27 of 28

Finish setup

Press sign in.

Step 28 of 28

Exit

Press the Home key to return to standby mode.

1 Find "email & accounts"

Press arrow right to access the main menu.
Press Settings.
Press email & accounts.

2 Create new email account

Press add an account.
Press advanced setup.

3 Enter email address

Press the field below Email address and key in your email address.

4 Enter password

Press the field below Password and key in the password for your email account at your email provider.
Press next.

5 Select account type

Press Internet email account.

6 Enter name

Press the field below Account name and key in Vodafone Mail

7 Enter sender name

Press the field below Your name and key in the name you want to use as sender in your email messages.

8 Enter incoming server

Press the field below Incoming email server and key in the name or IP address of your email provider's incoming server.

9 Select server type

Press Choose an account type.
Press POP3.

10 Enter username

Press the field below Username and key in the username for your email account at your email provider.

11 Enter outgoing server

Press the field below Outgoing (SMTP) email server and key in mail.vodafone.ie

12 Turn on SMTP authentication

Press Outgoing server requires authentication.
When the box next to the menu item is ticked (V), the function is turned on.

13 Turn on use of the same username and password

Press Use the same username and password for sending email.
When the box next to the menu item is ticked (V), the function is turned on.

14 Edit advanced settings

Press advanced settings.

15 Turn off SSL encryption

Press Require SSL for incoming email and Require SSL for outgoing email to turn off the function.
When the box next to the menu item is empty, the function is turned off.

16 Select setting for retrieving new email messages

Press the field below Download new content.
Press the required period or manually.

17 Select time for retrieving email messages

Press the field below Download email from.
Press the required period or any time.

18 Finish setup

Press sign in.

19 Exit

Press the Home key to return to standby mode.

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