BlackBerry Z10

BlackBerry Z10

You can't browse the internet - BlackBerry Z10

Cause 1 of 3: The selected web page isn't supported by your phone's browser

Your phone's browser might have some limitations, which mean that you can't visit some web pages.

Solution: Go to another web page.

Step 1 of 10

Find "Browser"

Slide your finger left across the display to open the main menu.
Press Browser.

BlackBerry Z10
Step 2 of 10

Use browser

Follow the steps below to use the browser.

Step 3 of 10

Enter web address

Press the address bar.

Step 4 of 10

Enter web address

Key in the address of the required web page and press Go.

Step 5 of 10

Add current web page to your bookmarks

Press the dots in the bottom right corner of the display.

Step 6 of 10

Add current web page to your bookmarks

Press Add Bookmark.

Step 7 of 10

Go to bookmark

Press the menu icon.

Step 8 of 10

Go to bookmark

Press Bookmarks.

Step 9 of 10

Go to bookmark

Press the required bookmark.

BlackBerry Z10
Step 10 of 10

Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Find "Browser"

Slide your finger left across the display to open the main menu.
Press Browser.

2 Use browser

Follow the steps below to use the browser.
BlackBerry Z10

3 Enter web address

Press the address bar.
Key in the address of the required web page and press Go.

4 Add current web page to your bookmarks

Press the dots in the bottom right corner of the display.
Press Add Bookmark.

5 Go to bookmark

Press the menu icon.
Press Bookmarks.
Press the required bookmark.

6 Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
BlackBerry Z10

Did this solve the problem?

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