BlackBerry Z10

BlackBerry Z10

The touch screen isn't responding - BlackBerry Z10

Cause 1 of 1: The device is locked

If the device is locked, the touch screen isn't responding.

Solution: Turn off key lock.

BlackBerry Z10
Step 1 of 6

Select option

Select one of the following options:Turn key lock on or off, go to 1a.Select setting for automatic key lock, go to 1b.

Step 2 of 6

1a - Turn key lock on or off

To turn on the key lock:Briefly press On/Off.To turn off the key lock:Slide your finger up the display.

Step 3 of 6

1b - Select setting for automatic key lock

Slide your finger down the display starting from the top edge of your phone.Press Settings.

Step 4 of 6

1b - Select setting for automatic key lock

Press Display.

Step 5 of 6

1b - Select setting for automatic key lock

Press Screen Lock Timeout.

Step 6 of 6

1b - Select setting for automatic key lock

Press the required interval.Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Select option

Select one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
BlackBerry Z10

2 1a - Turn key lock on or off

To turn on the key lock:
Briefly press On/Off.
To turn off the key lock:
Slide your finger up the display.

3 1b - Select setting for automatic key lock

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Display.
Press Screen Lock Timeout.
Press the required interval.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause
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