BlackBerry Z10

BlackBerry Z10

You can't start up your phone - BlackBerry Z10

Cause 2 of 5: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. If the phone lock code is turned on, it needs to be entered every time you turn on your phone.

Solution: Turn off the phone lock code.

Step 1 of 10

Find "Device Password"

Slide your finger down the display starting from the top edge of your phone.Press Settings.

Step 2 of 10

Find "Device Password"

Press Security and Privacy.

Step 3 of 10

Find "Device Password"

Press Device Password.

BlackBerry Z10
Step 4 of 10

Select option

Select one of the following options:Turn on use of phone lock code, go to 2a.Turn off use of phone lock code, go to 2b.

Step 5 of 10

2a - Turn on use of phone lock code

Press the indicator next to Device Password to turn on the function.Key in the required phone lock code.

Step 6 of 10

2a - Turn on use of phone lock code

Press Confirm password and key in the phone lock code.

Step 7 of 10

2a - Turn on use of phone lock code

Press OK.

Step 8 of 10

2b - Turn off use of phone lock code

Press the indicator next to Device Password to turn off the function.

Step 9 of 10

2b - Turn off use of phone lock code

Key in the phone lock code and press OK.

BlackBerry Z10
Step 10 of 10

Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Find "Device Password"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Security and Privacy.
Press Device Password.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
BlackBerry Z10

3 2a - Turn on use of phone lock code

Press the indicator next to Device Password to turn on the function.
Key in the required phone lock code.
Press Confirm password and key in the phone lock code.
Press OK.

4 2b - Turn off use of phone lock code

Press the indicator next to Device Password to turn off the function.
Key in the phone lock code and press OK.

5 Exit

Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
BlackBerry Z10

Did this solve the problem?

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