BlackBerry Z10

BlackBerry Z10

You can't send email messages - BlackBerry Z10

Cause 1 of 2: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 21

Find "APN"

Slide your finger down the display starting from the top edge of your phone.Press Settings.

Step 2 of 21

Find "APN"

Press Network Connections.

Step 3 of 21

Find "APN"

Press Mobile Network.

Step 4 of 21

Find "APN"

Press APN.

Step 5 of 21

Enter APN

Press the field below Access Point Name (APN).Key in live.vodafone.com

Step 6 of 21

Save data connection

Press Save.

Step 7 of 21

Save data connection

Press Back.

Step 8 of 21

Save data connection

Press Back.Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

Step 9 of 21

Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.Press Settings.

Step 10 of 21

Find "Accounts"

Press Accounts.

Step 11 of 21

Create email account

If you've already set up an email account:Press Add Account.

Step 12 of 21

Create email account

Press Email, Calendar and Contacts.

Step 13 of 21

Enter email address

Key in your email address (such as name@provider.com) and press Next.

Step 14 of 21

Enter password

Key in the password for your email account and press Next.

Step 15 of 21

Enter email account name

Press the field below Description and key in a name for the email account.

Step 16 of 21

Select data types

Press the indicator next to Sync Email, Sync Contacts and Sync Calendar to turn synchronisation of these data types on or off.

Step 17 of 21

Activate email account

Press Done.Wait while the email account is activated.

Step 18 of 21

Edit email account settings

Press the email account you've just set up.

Step 19 of 21

Select setting for retrieving new email messages

Press the field below Sync Interval.

Step 20 of 21

Select setting for retrieving new email messages

Press the required period or Manual.

Step 21 of 21

Save and exit

Press Save.Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

1 Find "APN"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.

2 Enter APN

Press the field below Access Point Name (APN).
Key in live.vodafone.com

3 Save data connection

Press Save.
Press Back.
Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

4 Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Accounts.

5 Create email account

If you've already set up an email account:
Press Add Account.
Press Email, Calendar and Contacts.

6 Enter email address

Key in your email address (such as name@provider.com) and press Next.

7 Enter password

Key in the password for your email account and press Next.

8 Enter email account name

Press the field below Description and key in a name for the email account.

9 Select data types

Press the indicator next to Sync Email, Sync Contacts and Sync Calendar to turn synchronisation of these data types on or off.

10 Activate email account

Press Done.
Wait while the email account is activated.

11 Edit email account settings

Press the email account you've just set up.

12 Select setting for retrieving new email messages

Press the field below Sync Interval.
Press the required period or Manual.

13 Save and exit

Press Save.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.

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