BlackBerry Q10

BlackBerry Q10

You can't send picture messages - BlackBerry Q10

Cause 1 of 4: The picture message is written and/or sent incorrectly

The picture message isn't sent due to an input error.

Solution: Write and send a picture message correctly.

Step 1 of 13

Find "Text Messages"

Slide your finger left across the display to open the main menu.
Press Text Messages.

Step 2 of 13

Create picture message

Press the new message icon.

Step 3 of 13

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Step 4 of 13

Write the text

Press Enter a message.
Write the text for your picture message.

Step 5 of 13

Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 5a.
Insert video clip, go to 5b.
Insert audio file, go to 5c.

Step 6 of 13

5a - Insert picture

Press Picture.
Go to the required folder.

Step 7 of 13

5a - Insert picture

Press the required picture.

Step 8 of 13

5b - Insert video clip

Press Video.
Go to the required folder.

Step 9 of 13

5b - Insert video clip

Press the required video clip.

Step 10 of 13

5c - Insert audio file

Press Audio.
Go to the required folder.

Step 11 of 13

5c - Insert audio file

Press the required audio file.

Step 12 of 13

Send the picture message

Press the send icon when you've finished your picture message.

BlackBerry Q10
Step 13 of 13

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

1 Find "Text Messages"

Slide your finger left across the display to open the main menu.
Press Text Messages.

2 Create picture message

Press the new message icon.

3 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

4 Write the text

Press Enter a message.
Write the text for your picture message.

5 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 5a.
Insert video clip, go to 5b.
Insert audio file, go to 5c.

6 5a - Insert picture

Press Picture.
Go to the required folder.
Press the required picture.

7 5b - Insert video clip

Press Video.
Go to the required folder.
Press the required video clip.

8 5c - Insert audio file

Press Audio.
Go to the required folder.
Press the required audio file.

9 Send the picture message

Press the send icon when you've finished your picture message.

10 Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Q10

Did this solve the problem?

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