BlackBerry Q10

BlackBerry Q10

You can't receive email messages - BlackBerry Q10

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 21

Find "Accounts"

Slide your finger downwards starting from the top edge of the display.Press Settings.

Step 2 of 21

Find "Accounts"

Press Accounts.

Step 3 of 21

Create new email account

Press Email, Calendar and Contacts.

Step 4 of 21

Enter email address

Key in your email address and press Next.

Step 5 of 21

Enter password

Key in the password for your email account and press Next.

Step 6 of 21

Enter email account name

Press the field below "Description" and key in the required name.

Step 7 of 21

Enter sender name

Press the field below "Display Name" and key in the required sender name.

Step 8 of 21

Enter username

Press the field below "Username" and key in the username for your email account.

Step 9 of 21

Enter incoming server

Press the field below "Server Address" and key in the name of your email provider's incoming server.

Step 10 of 21

Enter incoming port

Press the field below "Port" and key in 110

Step 11 of 21

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" until the function is turned off.

Step 12 of 21

Enter outgoing server

Press the field below "SMTP Server Address" and key in mail.vodafone.ie

Step 13 of 21

Enter outgoing port

Press the field below "SMTP Port" and key in 25

Step 14 of 21

Turn off encryption of outgoing email messages

Press the drop down list below "SMTP Encryption".

Step 15 of 21

Turn off encryption of outgoing email messages

Press Off.

Step 16 of 21

Select setting for retrieval of new email messages

Press the field below "Sync Interval".

Step 17 of 21

Select setting for retrieval of new email messages

Press the required interval or Manual.

Step 18 of 21

Select period for synchronisation of email messages

Press the field below "Initial Retrieval Amount".

Step 19 of 21

Select period for synchronisation of email messages

Press the required period.

Step 20 of 21

Finish setup

Press Done.

BlackBerry Q10
Step 21 of 21

Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top edge of the display.
Press Settings.
Press Accounts.

2 Create new email account

Press Email, Calendar and Contacts.

3 Enter email address

Key in your email address and press Next.

4 Enter password

Key in the password for your email account and press Next.

5 Enter email account name

Press the field below "Description" and key in the required name.

6 Enter sender name

Press the field below "Display Name" and key in the required sender name.

7 Enter username

Press the field below "Username" and key in the username for your email account.

8 Enter incoming server

Press the field below "Server Address" and key in the name of your email provider's incoming server.

9 Enter incoming port

Press the field below "Port" and key in 110

10 Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" until the function is turned off.

11 Enter outgoing server

Press the field below "SMTP Server Address" and key in mail.vodafone.ie

12 Enter outgoing port

Press the field below "SMTP Port" and key in 25

13 Turn off encryption of outgoing email messages

Press the drop down list below "SMTP Encryption".
Press Off.

14 Select setting for retrieval of new email messages

Press the field below "Sync Interval".
Press the required interval or Manual.

15 Select period for synchronisation of email messages

Press the field below "Initial Retrieval Amount".
Press the required period.

16 Finish setup

Press Done.

17 Return to the home screen

Slide your finger upwards starting from the bottom edge of the display to return to the home screen.
BlackBerry Q10

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